IT Support (Part-Time)

AppleOne Employment Services; San Clemente (CA); Presencial; USD 33.000 - 37.000; A tiempo parcial

Descripción de la vacante

AppleOne Employment Services is seeking a part-time IT Support Specialist in San Clemente, CA for a service-oriented technology professional who enjoys hands-on support in a close-knit, high-touch environment. You will support both technical and non-technical users in person.

You will join a small IT team that values clear communication, proactive problem solving, accurate documentation, and strong internal customer service, contributing to daily IT operations, user support, system

Formación

• Provide day-to-day desktop, help desk, and user support across a mixed technology environment.

Responsabilidades

• Provide first-line technical support for laptops, desktops, mobile devices, printers, peripherals, software, and user account issues.
• Administer Microsoft 365, including user accounts, licenses, MFA, email, Teams, SharePoint, and OneDrive permissions.
• Support employee onboarding and offboarding by setting up devices, accounts, access permissions, and equipment recovery.
• Troubleshoot Wi-Fi, network connectivity, VPN, login, password, and basic firewall-related issues, escalating complex matters as needed.
• Maintain device patching, backups, hardware and software inventory, license tracking, and internal technical documentation.
• Assist with technology projects, new application testing, internal automation and AI tools, AV systems, camera systems, smart-building technology, and vendor coordination.

Conocimientos

Desktop support

Microsoft 365 administration

macOS support

Windows support

iOS/Android device support

Networking basics (DHCP DNS VPN)

Documentation practices

Customer service

Educación

Associate or bachelor’s degree in computer science or related field

Herramientas

Intune

Crestron

IP camera / NVR systems

Descripción del empleo

Job Summary

A direct hire, part-time IT Support Specialist opportunity is available in San Clemente, CA for a service-oriented technology professional who enjoys hands-on support in a close-knit, high-touch environment. This role is ideal for someone who is reliable, discreet, organized, and comfortable supporting both technical and non-technical users in person.

You will join a small IT team that values clear communication, proactive problem solving, accurate documentation, and strong internal customer service. The environment offers supportive leadership, positive teamwork, and the opportunity to contribute to daily IT operations, user support, system administration, internal projects, and new technology initiatives. This is a great fit for someone who enjoys variety, takes ownership of issues, and wants a stable part-time role with meaningful impact.

Key Responsibilities

• Provide first-line technical support for laptops, desktops, mobile devices, printers, peripherals, software, and user account issues.
• Administer Microsoft 365, including user accounts, licenses, MFA, email, Teams, SharePoint, and OneDrive permissions.
• Support employee onboarding and offboarding by setting up devices, accounts, access permissions, and equipment recovery.
• Troubleshoot Wi-Fi, network connectivity, VPN, login, password, and basic firewall-related issues, escalating complex matters as needed.
• Maintain device patching, backups, hardware and software inventory, license tracking, and internal technical documentation.
• Assist with technology projects, new application testing, internal automation and AI tools, AV systems, camera systems, smart-building technology, and vendor coordination.

Compensation and Benefits

• Pay: $24 to $27 per hour.
• Schedule: Part-time, approximately 20 hours per week.
• Job Type: Direct hire.
• Location: On-site in San Clemente, CA.
• For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

Required Qualifications and Skills

• Provide day-to-day desktop, help desk, and user support across a mixed technology environment.
• Manage Microsoft 365 user administration, access control, permissions, and account support.
• Troubleshoot hardware, software, mobile device, Wi-Fi, network, and connectivity issues.
• Document fixes, procedures, configurations, inventory updates, and project progress.
• 2+ years of experience in IT support, help desk, desktop support, or a similar technical support role, with 3-5 years of experience ideal.
• Associate or bachelor's degree in computer science or a related field preferred, or equivalent hands-on experience.
• Proficiency supporting macOS, Windows, iOS, and Android devices.
• Hands-on experience with Microsoft 365 administration.
• Basic networking knowledge, including DHCP, DNS, VPN, Wi-Fi, and firewalls.
• Working knowledge of common software, hardware, peripherals, business applications, and device support practices.
• Strong analytical skills with the ability to review records, logs, and recurring issues to identify solutions.
• Clear written communication skills and a consistent habit of documenting work.
• Strong interpersonal skills with the ability to explain technology clearly to non-technical users.
• Ability to prioritize multiple tasks, manage time effectively, and follow issues through to completion.
• High level of confidentiality, personal accountability, and professionalism.
• Reliable transportation and ability to lift up to 40 lbs.
• Must be comfortable around dogs.

Preferred Qualifications

• CompTIA A+, Network+, or Microsoft 365 certification.
• Experience with Intune or another mobile device management platform.
• Familiarity with Crestron, IP camera/NVR systems, residential AV, or smart-building systems.
• Interest in AI tools, workflow automation, and evaluating new technology for business use.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program. https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.