Part-Time IT Support Specialist

AppleOne Employment Services; San Clemente (CA); On-site; USD 33,000 - 37,000; Part time

Job summary

AppleOne Employment Services in San Clemente, CA is seeking a Part-Time IT Support Specialist to provide on-site desktop support, manage Microsoft 365, and help users resolve day-to-day technology issues in a collaborative, small-team environment.

The role emphasizes reliability, strong documentation, and proactive problem solving, with opportunities to contribute to IT improvements and new tools while maintaining confidentiality.

Qualifications

• Provide hands-on desktop support for employees across computers, mobile devices, printers, software, and connectivity needs.
• Administer Microsoft 365 users, licenses, email, collaboration tools, permissions, and MFA.
• Support onboarding, offboarding, device setup, access control, and IT inventory management.
• Assist with IT documentation, troubleshooting procedures, technology improvements, and small IT projects.
• 2+ years of IT support, help desk, desktop support, or similar technical support experience.
• Hands-on experience administering Microsoft 365 in a business environment.

Responsibilities

• Provide on-site technical support for computers, mobile devices, printers, software applications, connectivity issues, and general user technology needs.
• Administer Microsoft 365, including user accounts, email, Teams, SharePoint, OneDrive, licenses, multi-factor authentication, and access management.
• Manage employee onboarding and offboarding, including device setup, account permissions, equipment tracking, and recovery of company assets.
• Support Windows, macOS, and mobile devices while helping maintain updates, security standards, and user productivity.
• Troubleshoot basic network, Wi-Fi, VPN, and account access issues, escalating more complex items when needed.
• Maintain IT inventory, software licenses, user documentation, troubleshooting procedures, and assist with IT projects, new software, AI tools, automation, AV, or smart-building technology.

Skills

Desktop support

Customer service

Troubleshooting

Documentation

Communication

Tools

Microsoft 365

Intune

Job description

Job Summary

We are seeking a Part-Time IT Support Specialist for a direct hire opportunity in San Clemente, CA. This role is ideal for a dependable, service-oriented IT professional who enjoys hands-on desktop support, Microsoft 365 administration, and helping users solve day-to-day technology issues. This position offers the opportunity to work in a small, collaborative environment where your technical expertise, communication skills, and proactive approach will make a visible impact. The team values reliability, discretion, strong documentation, and practical problem-solving. You will support a positive workplace culture with accessible leadership, teamwork, and the chance to contribute to IT improvements, new tools, automation, and technology projects.

Key Responsibilities

• Provide on-site technical support for computers, mobile devices, printers, software applications, connectivity issues, and general user technology needs.
• Administer Microsoft 365, including user accounts, email, Teams, SharePoint, OneDrive, licenses, multi-factor authentication, and access management.
• Manage employee onboarding and offboarding, including device setup, account permissions, equipment tracking, and recovery of company assets.
• Support Windows, macOS, and mobile devices while helping maintain updates, security standards, and user productivity.
• Troubleshoot basic network, Wi-Fi, VPN, and account access issues, escalating more complex items when needed.
• Maintain IT inventory, software licenses, user documentation, troubleshooting procedures, and assist with IT projects, new software, AI tools, automation, AV, or smart-building technology.

Compensation and Benefits

• Pay range: $24 to $27 per hour.
• Schedule: Part-time, approximately 20 hours per week.
• Employment type: Direct hire.
• Location: San Clemente, CA.

Required Qualifications and Skills

• Provide hands-on desktop support for employees across computers, mobile devices, printers, software, and connectivity needs.
• Administer Microsoft 365 users, licenses, email, collaboration tools, permissions, and MFA.
• Support onboarding, offboarding, device setup, access control, and IT inventory management.
• Assist with IT documentation, troubleshooting procedures, technology improvements, and small IT projects.
• 2+ years of IT support, help desk, desktop support, or similar technical support experience.
• Hands-on experience administering Microsoft 365 in a business environment.
• Working knowledge of Windows, macOS, mobile devices, printers, and basic networking concepts.
• Ability to troubleshoot Wi-Fi, VPN, account access, software, and hardware issues.
• Strong communication skills with the ability to support non-technical users in a professional and patient manner.
• Strong organization, documentation, prioritization, and follow-through skills.
• Self-motivated, dependable, team-oriented, and able to manage tasks independently.
• Must be able to maintain strict confidentiality when handling user, business, and system information.
• Must have reliable transportation.
• Must be able to lift up to 40 lbs.
• Must be comfortable around dogs.

Preferred Qualifications

• CompTIA A+ certification.
• CompTIA Network+ certification.
• Microsoft 365 certification.
• Experience with Intune or other mobile device management tools.
• Experience supporting AV systems, IP camera systems, or smart-building technology.
• Familiarity with AI tools, workflow automation, or process improvement technology.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program. https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.