Restaurant GM: Lead Teams, Elevate Hospitality & Ops

DH Talent Partners; Boston (MA); On-site; USD 70,000 - 95,000; Full time

Job summary

DH Talent Partners is seeking a General Manager in Boston to lead all aspects of a fast-paced restaurant, delivering exceptional hospitality and driving financial performance. You will develop leaders, maintain operational excellence, and uphold brand standards in a dynamic setting.

The ideal candidate has 3-5 years of restaurant management experience, an entrepreneurial mindset, and thrives on coaching teams to achieve excellence in guest experience, quality, and efficiency.

Qualifications

• 3-5 years of restaurant management experience.
• Ability to work evenings, weekends, and holidays.
• Strong leadership and communication skills.
• Passion for hospitality and developing people.
• Ability to thrive in a fast-paced environment.
• Excellent problem-solving and organizational skills.

Responsibilities

• Lead, motivate, coach, and develop Front and Back of House teams.
• Build a positive, respectful, and accountable culture.
• Train and mentor managers and future leaders.
• Promote our brands core values through daily leadership.
• Maintain operational control over every department.
• Coordinate communication between Front and Back of House.
• Ensure effective planning for busy periods, with attention to the Expo station.
• Monitor every aspect of restaurant operations and anticipate challenges.
• Ensure exceptional hospitality for every guest.
• Walk the dining room regularly, greeting guests and building relationships.
• Handle guest concerns promptly and professionally.
• Maintain high standards of food quality, cleanliness, service, and ambiance.
• Ensure every shift begins with a comprehensive manager briefing.
• Review department checklists and operational readiness.
• Verify staffing levels, inventory, and restaurant presentation.
• Oversee shift transitions, documenting important events and priorities.
• Manage cash handling procedures and daily deposits.
• Verify register balances and investigate discrepancies.
• Monitor labor, food costs, and operational expenses.
• Drive sales through coaching, upselling, and guest engagement.
• Ensure the restaurant remains clean, organized, and fully operational.
• Maintain all dining areas, kitchen, bar, restrooms, storage areas, and equipment.
• Ensure proper lighting, music, and overall guest ambiance.
• Hold the team accountable for performance expectations.
• Monitor employee development and training progress.
• Encourage continuous improvement through coaching and feedback.
• Set daily goals and motivate the team to achieve them.

Skills

Leadership

People development

Communication

Hospitality

Financial acumen

Job description

DH Talent Partners is seeking a General Manager in Boston to lead all aspects of a fast-paced restaurant, delivering exceptional hospitality and driving financial performance. You will develop leaders, maintain operational excellence, and uphold brand standards in a dynamic setting.

The ideal candidate has 3-5 years of restaurant management experience, an entrepreneurial mindset, and thrives on coaching teams to achieve excellence in guest experience, quality, and efficiency.