Restaurant GM - Brand Leader & Guest Experience

Harri; Dedham (MA); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Competitive salary

Job summary

Harri is seeking a General Manager for our Dedham, MA location to lead restaurant operations, drive performance, and mentor a high-energy team. You will oversee daily restaurant functions, inventory, food quality, and financial results while ensuring top-tier guest experiences.

The ideal candidate demonstrates 3+ years in GM roles within fast-casual settings, a proactive leadership style, and hands-on capability across FOH and BOH operations.

Qualifications

• 3+ years’ experience as a General Manager (or equivalent) in a restaurant, fast-casual / quick service restaurant preferred.
• Proficiency at all levels, including recipe knowledge, service standards, sanitation practices, FOH and BOH management functions.

Responsibilities

• Communicates the long-term vision, sets the daily morale of the team, and leads by example
• Acts as a Brand Ambassador in the local community and effectively builds relationships
• Coaches team members to provide consistent execution and exemplary service
• Confidently handles customer complaints, concerns, and service issues with grace
• Ensures that Management team follows all store policies and procedures
• Responsible for completion of all administrative duties, paperwork, and cash handling
• Guarantees completion of all daily food safety checklists and proper food handling, FIFO
• Monitors all equipment and maintains preventative maintenance and ensures timely repairs
• Ensures completion of inventories, staff meal documentation, prep and waste control
• Maintains immaculate cleanliness and perfect organization of all areas of the restaurant
• Certifies and delivers team member and Management evaluations in a timely manner
• Resolves potential team member conflicts in a professional and confidential manner
• Fully skilled in every position and able to train or work a station at a moment’s notice

Skills

Leadership

Team management

Customer service

Food safety

Budgeting

Communication

Job description

Harri is seeking a General Manager for our Dedham, MA location to lead restaurant operations, drive performance, and mentor a high-energy team. You will oversee daily restaurant functions, inventory, food quality, and financial results while ensuring top-tier guest experiences.

The ideal candidate demonstrates 3+ years in GM roles within fast-casual settings, a proactive leadership style, and hands-on capability across FOH and BOH operations.