Restaurant GM - Lead Team, Boost Sales & Service

Potbelly; Shoreline (WA); On-site; USD 37,000 - 41,000; Full time

Benefits offered by this job

Medical benefits

Dental & Vision

Life Insurance

Job summary

Potbelly Sandwich Works is seeking an experienced General Manager to lead daily operations at a neighborhood shop. You will drive sales, quality, and customer satisfaction while coaching a team and managing costs to meet financial goals.

This role requires strong leadership, a can-do attitude, and the ability to engage with the local community. The GM leads in-store operations, ensures safety and compliance, and partners with the District Manager to deliver exceptional customer experiences.

Qualifications

• 2+ years as a GM in restaurant or retail with P&L responsibilities.
• Strong leadership and coaching abilities.
• Excellent communication and customer service skills.

Responsibilities

• Lead shop operations and ensure high product quality.
• Coach and develop team members to improve performance.
• Manage schedules to control labor costs and staffing levels.
• Oversee inventory, cash handling, and safety procedures.
• Drive local marketing and community presence to boost sales.

Skills

GM experience

Staff development

Customer service

Education

High School diploma

Tools

POS systems

Job description

Potbelly Sandwich Works is seeking an experienced General Manager to lead daily operations at a neighborhood shop. You will drive sales, quality, and customer satisfaction while coaching a team and managing costs to meet financial goals.

This role requires strong leadership, a can-do attitude, and the ability to engage with the local community. The GM leads in-store operations, ensures safety and compliance, and partners with the District Manager to deliver exceptional customer experiences.