Restaurant GM: Lead Guest Experience & Front-of-House Ops

Bass Pro Shops; Ridgedale (MO); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k Retirement Savings

Paid holidays

Paid vacation

Paid sick time

Job summary

Bass Pro Shops is seeking a Restaurant General Manager to lead front-of-house teams and oversee all service aspects of the restaurant at Big Cedar Lodge. You will plan daily operations, supervise staff, and ensure exceptional guest experiences.

You will manage training, scheduling, cost controls, and ensure compliance with health, safety, and alcohol regulations while driving profitability and guest satisfaction.

Qualifications

• At least 5 years previous leadership experience, or a combination of education and experience from which a comparable amount of knowledge is acquired.
• At least 5 years of Food and Beverage experience is preferred. (For certain outlets fine dining or multi-unit operation experience preferred)
• At least 5 years previous resort leadership experience preferred.
• Broad, basic knowledge and skills related to restaurants, including experience in ordering, inventory control, staff scheduling, cash handling and similar administrative or management functions.
• Advanced administrative, math and supervisory skills. Some previous budget administration experience.
• Proven ability to deal effectively with guests and other company personnel, in person, on the phone, and in written communication.
• Experience working with a variety of commercial food service equipment.
• Ability to deal effectively with customers and other company personnel.
• Basic knowledge of relevant food health and safety regulations and procedures.
• Advanced understanding of laws surrounding alcohol sales and delivery.
• Strong bar, wine and spirit knowledge are preferred.
• Manager food handlers and beverage service permits.

Responsibilities

• Provide world class service to our guests (internal and external) at all times.
• Maintain close contact with guests to ensure their satisfaction.
• Plan, schedule, supervise and coordinate all the daily operations of the restaurant.
• Oversee the training of managers and employees.
• Plan and conduct manager and employee meetings, including daily huddles.
• Oversee liquor inventories ensuring 3% or less variance.
• Demonstrate fiscal management skills, including budget creation and forecasting.
• Oversee ordering, receiving, and inventory of front of house food, beverage and supplies.

Skills

Guest service

Communication

Teamwork

Planning

Problem solving

Analytical thinking

Adaptability

High work standards

Education

High School Diploma or Equivalent

Bachelor’s Degree in Hospitality Management

Manager food handler and beverage service certifications

Job description

Bass Pro Shops is seeking a Restaurant General Manager to lead front-of-house teams and oversee all service aspects of the restaurant at Big Cedar Lodge. You will plan daily operations, supervise staff, and ensure exceptional guest experiences.

You will manage training, scheduling, cost controls, and ensure compliance with health, safety, and alcohol regulations while driving profitability and guest satisfaction.