Restaurant General Manager: Profit, People & Guest Experience

Burger King Corporation; Shelby Township (MI); On-site; USD 65,000 - 90,000; Full time

Job summary

Burger King Corporation is seeking a Restaurant General Manager to lead a single restaurant, with accountability for profitability, guest satisfaction, and people development. The RGM oversees daily operations, manages 20–45 staff, and reports to the District Manager.

Responsibilities include driving sales, controlling the P&L, recruiting and training the team, scheduling, and ensuring compliance with Brand standards, safety rules, and company policies to deliver fast, friendly service.

Qualifications

• Must be at least eighteen (18) years of age.
• High School Diploma or GED required, 2 years of college preferred.
• 1-2 years of previous restaurant management experience.
• Strong understanding of P&L management & drivers of restaurant profitability.
• Ability to prioritize own and others’ work and time to meet deadlines and objectives.
• Demonstrated leadership skills.
• Demonstrated understanding of guest service principles.
• Available to work evenings, weekends, and holidays.
• Ability to work long and/or irregular shifts as needed, for theproper functioning of the restaurant.

Responsibilities

• Has primary accountability for the restaurant P&L and actively manages towards desired financial outcomes.
• Reviews key P&L lines to increase profitability for the restaurant.
• Drives sales through proactive guest service, people development & operations management.
• Motivates and directs team members to exceed guest expectations with accurate, friendly, and fast service.
• Manages the guest experience through operations and timely response to Guest issues.
• Problem solves guest feedback systems to determine root-causes and develops action plans to address issues.
• Identifies and interacts with the community to engage the prospective guest and execute local marketing initiatives.
• Leads the restaurant’s recruitment and selection process to build and retain an effective restaurant team.
• On-boards new team members by training and guiding them through the certification process.
• Inspires the restaurant team by effectively managing individual and team recognition programs.
• Provides coaching and feedback to Team Members, Shift Coordinators, and Assistant Managers to increase the restaurant team’s capabilities and raise restaurant performance.
• Manages restaurant labor using optimal Manager staffing and Team Member scheduling.
• Enforces compliance with government regulations, employment laws, and BKC policies.
• Ensures that restaurant upholds operational and brand standards.
• Performs duties of the Assistant Manager & Hourly Shift coordinator when necessary.

Skills

P&L management

Leadership

Guest service

Operations management

Staff training

Time management

Problem solving

Availability

Education

High School Diploma or GED

2 years of college preferred

Job description

Burger King Corporation is seeking a Restaurant General Manager to lead a single restaurant, with accountability for profitability, guest satisfaction, and people development. The RGM oversees daily operations, manages 20–45 staff, and reports to the District Manager.

Responsibilities include driving sales, controlling the P&L, recruiting and training the team, scheduling, and ensuring compliance with Brand standards, safety rules, and company policies to deliver fast, friendly service.