Restaurant General Manager: Lead Profit & Guest Experience

Burger King; Nelson Township (MI); Sur place; USD 60 000 - 75 000; Plein temps

Résumé du poste

BURGER KINGae in Michigan is seeking a Restaurant General Manager to lead daily operations of a single restaurant, focusing on profitability, guest satisfaction, people development, and operations.

Reporting to the District Manager, the RGM will manage 20-45 staff, drive P&L performance, recruit and develop a high-performing team, and ensure compliance with brand standards and local regulations.

Qualifications

• Must be at least eighteen (18) years of age.
• High School Diploma or GED required; 2 years of college preferred.
• 1-2 years of previous restaurant management experience.
• Strong understanding of P&L management & drivers of restaurant profitability.
• Ability to prioritize own and others’ work to meet deadlines and objectives.
• Demonstrated leadership skills.
• Demonstrated understanding of guest service principles.
• Available to work evenings, weekends, and holidays.
• Ability to work long and/or irregular shifts as needed.

Responsabilités

• Profitability: primary accountability for restaurant P&L and driving toward financial goals.
• Reviews key P&L lines to increase profitability.
• Drive sales through proactive guest service, people development & operations management.
• Guest: motivate and direct team to exceed guest expectations with friendly, fast service.
• Manage guest experience and respond to guest issues.
• Identify root causes of guest feedback and develop action plans.
• Engage with the community to attract guests and implement local marketing.
• People: recruit and onboard, train, and retain a strong restaurant team.
• Operations: manage labor and scheduling, ensure compliance with regulations and brand standards.
• Perform duties of Assistant Manager & Hourly Shift Coordinator when necessary.

Connaissances

P&L management

Leadership skills

Guest service principles

Scheduling

Time management

Staff development

Communication

Formation

High School Diploma or GED

2 years of college preferred

1-2 years restaurant management experience

Description du poste

BURGER KINGae in Michigan is seeking a Restaurant General Manager to lead daily operations of a single restaurant, focusing on profitability, guest satisfaction, people development, and operations.

Reporting to the District Manager, the RGM will manage 20-45 staff, drive P&L performance, recruit and develop a high-performing team, and ensure compliance with brand standards and local regulations.