Restaurant GM: Lead Profit, People & Guest Experience

Burger King; Greensboro (NC); Sur place; USD 54 000 - 60 000; Plein temps

Résumé du poste

Burger King is seeking a Restaurant General Manager to lead a single-restaurant, profit-focused operation. You will oversee a team of 20–45 employees and own the P&L to drive performance and guest satisfaction.

The role requires strong leadership, experience in restaurant management, and a commitment to brand standards. You will manage staffing, scheduling, and daily operations to ensure exceptional service and adherence to policies.

Qualifications

• Must be at least eighteen (18) years of age.
• Proficient with Microsoft Office and email.
• High school diploma or GED required; two (2) years of college preferred.
• One (1) to two (2) years of previous restaurant management experience.
• Strong understanding of P&L management and drivers of restaurant profitability.
• Ability to prioritize one's own and others’ work and time to meet deadlines and objectives.
• Demonstrated leadership skills.
• Demonstrated understanding of guest service principles.
• Available to work evenings, weekends, and holidays.
• Ability to work long and/or irregular shifts as needed for the proper functioning of the restaurant.

Responsabilités

• Maintains primary accountability for the restaurant P&L and actively manages toward desired financial outcomes.
• Reviews key P&L lines to increase restaurant profitability.
• Drives sales through proactive guest service, people development, and operations management.
• Motivates and directs team members to exceed guest expectations with accurate, friendly, and fast service in a clean facility.
• Manages the guest experience through effective operations and timely response to guest issues.
• Analyzes guest feedback systems to determine root causes and develops action plans to address issues.
• Identifies and engages with the community to attract prospective guests and execute local marketing initiatives.
• Leads the restaurant’s recruitment and selection process to build and retain an effective restaurant team.
• Onboards new team members by training and guiding them through the certification process.
• Inspires the restaurant team by effectively managing individual and team recognition programs.
• Provides coaching and feedback to Team Members, Shift Coordinators, and Assistant Managers to increase the team’s capabilities and elevate restaurant performance.
• Manages restaurant labor through optimal manager staffing and team member scheduling.
• Ensures compliance with government regulations, employment laws, and company policies.
• Ensures that the restaurant upholds all operational and brand standards.
• Performs the duties of the Assistant Manager and Hourly Shift Coordinator as needed.

Connaissances

Microsoft Office

Email proficiency

Leadership

Guest service

P&L management

Time management

Scheduling

Communication

Formation

High School Diploma or GED

Two years of college preferred

Outils

Microsoft Office

Description du poste

Burger King is seeking a Restaurant General Manager to lead a single-restaurant, profit-focused operation. You will oversee a team of 20–45 employees and own the P&L to drive performance and guest satisfaction.

The role requires strong leadership, experience in restaurant management, and a commitment to brand standards. You will manage staffing, scheduling, and daily operations to ensure exceptional service and adherence to policies.