Restaurant General Manager: Lead Ops & Guest Experience

Baskin-Robbins; Somerville (MA); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

Weekly pay

Paid time off

Quarterly bonus

Medical insurance

Job summary

Baskin-Robbins in Somerville, MA is seeking a Store Manager to recruit, develop and lead a team while ensuring quality service and cleanliness. You will manage operations to drive guest satisfaction and achieve goals set by upper management.

The ideal candidate is highly motivated, enthusiastic, able to work independently, with food service experience. Food safety certification is a plus. The role emphasizes training, coaching and financial performance.

Qualifications

• Experience in the food service industry required.
• Food safety certification a plus (Serve Safe)
• Proven leadership and staff development skills.
• Strong communication and coaching abilities.
• Ability to meet sales and controllable cost targets.

Responsibilities

• Lead operational excellence and guest satisfaction.
• Drive training and development of team members.
• Work toward achieving financial goals and sales projections.
• Apply effective coaching and communication to staff.
• Ensure compliance with quality service and cleanliness standards.

Skills

Leadership

Customer service

Team development

Sales targets

Communication

Job description

Baskin-Robbins in Somerville, MA is seeking a Store Manager to recruit, develop and lead a team while ensuring quality service and cleanliness. You will manage operations to drive guest satisfaction and achieve goals set by upper management.

The ideal candidate is highly motivated, enthusiastic, able to work independently, with food service experience. Food safety certification is a plus. The role emphasizes training, coaching and financial performance.