Assistant Manager: Lead Team, Guest Experience Weekly Pay

Baskin-Robbins; Somerville (MA); On-site; USD 42,000 - 52,000; Full time

Job summary

Baskin-Robbins in Somerville, MA is seeking an Assistant Manager to support the General Manager in developing a high-performing team and delivering great guest experiences and profitable top-line sales. You will help recruit and train Crew Members and Shift Leaders, coach staff, maintain Brand standards, drive sales, and ensure safety and cleanliness.

This franchise environment values teamwork, guest service, and accountability, offering opportunities to contribute to shop performance and guest

Qualifications

• Restaurant, retail, or supervisory experience.
• Must express clearly in English (verbal and written).
• Guest-focused with ability to exceed guest expectations.
• Results-driven with ability to meet targets.
• Strong problem solving and decision making.
• Ability to build and lead effective teams.
• Conflict management skills.

Responsibilities

• Promote a team environment by fostering respect, providing coaching and feedback, recognizing achievements, resolving employee concerns and communicating effectively.
• Assist in the recruitment, selection, and training of Crew Members and Shift Leaders as directed by the General Manager.
• Support development of team members through effective cross training, deployment, and delegation of responsibilities.
• Hold team members accountable for their behavior and performance, addressing concerns promptly.
• Hold guests as highest priority and role model exceptional guest service.
• Ensure Brand standards and systems are executed.
• Drive sales through effective execution of restaurant standards and marketing initiatives.
• Delegate and lead processes to control labor costs, food costs, and cash.
• Ensure the safety and security of team and guests through a focus on preventative maintenance and cleanliness.
• Work with General Manager to assess restaurant, develop action plans to target opportunities, and implement plans designed to achieve goals.
• Comply with all restaurant, Brand, and franchisee policies.

Skills

English proficiency

Supervisory experience

Guest focus

Results oriented

Problem solving

Team building

Conflict management

Job description

Baskin-Robbins in Somerville, MA is seeking an Assistant Manager to support the General Manager in developing a high-performing team and delivering great guest experiences and profitable top-line sales. You will help recruit and train Crew Members and Shift Leaders, coach staff, maintain Brand standards, drive sales, and ensure safety and cleanliness.

This franchise environment values teamwork, guest service, and accountability, offering opportunities to contribute to shop performance and guest