Restaurant General Manager — Lead Ops & Guest Experience

Pancheros Mexican Grill; Rockford (IL); On-site; USD 50,000 - 68,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Job summary

Pancheros Mexican Grill in Rockford, IL is seeking a General Manager to oversee daily restaurant operations, ensure customer satisfaction, safety and sanitation, and financial accountability. You will lead staff hiring, training, scheduling and evaluation while upholding brand standards and quality.

Responsibilities include supervising 3–10 employees per shift, monitoring food preparation and service, handling customer concerns, and actively marketing the restaurant to boost sales and loyalty in

Qualifications

• Customer service skills to interact with guests.
• Ability to positively lead and supervise others.
• Ability to achieve company objectives with minimal daily supervision.
• Food handlers license required.

Responsibilities

• Hire, train, supervise and evaluate restaurant personnel.
• Schedule staff and monitor attendance to meet customer demand.
• Ensure compliance with safety, sanitation and cash handling policies.
• Maintain product quality, portions and inventory levels.
• Engage with the community to market the restaurant.

Skills

Customer service

Leadership

Staff supervision

Food handler license

Job description

Pancheros Mexican Grill in Rockford, IL is seeking a General Manager to oversee daily restaurant operations, ensure customer satisfaction, safety and sanitation, and financial accountability. You will lead staff hiring, training, scheduling and evaluation while upholding brand standards and quality.

Responsibilities include supervising 3–10 employees per shift, monitoring food preparation and service, handling customer concerns, and actively marketing the restaurant to boost sales and loyalty in