Restaurant General Manager — Lead Operations & Guest Experience

Freddy’s Frozen Custard & Steakburgers; Shiloh (IL); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Paid Time Off

Holiday Pay

401(k) matching

Referral program

Employee discount

Job summary

Freddy’s Frozen Custard & Steakburgers in Illinois is seeking a capable restaurant manager to lead daily operations at our Shiloh location. This full-time role focuses on hospitality, quality, and efficiency, driving guest satisfaction and sales growth.

You will manage inventory and labor, analyze data and KPIs, oversee scheduling, and mentor team members while maintaining high standards and strong vendor relations. Competitive benefits and opportunities for advancement are provided.

Qualifications

• Prior restaurant management experience.
• Strong communication with guests, team, and managers.
• Ability to manage inventory, schedules, labor, and drive sales.
• Data-driven performance measurement and KPI tracking.
• Experience with financial statements and expense reporting.
• Proficient with desktop software and restaurant operating systems.

Responsibilities

• Ensure hospitality, quality, and cleanliness standards.
• Resolve guest issues with satisfactory outcomes.
• Guide employees with emphasis on operational excellence.
• Focus on production, labor, and food cost efficiencies.
• Keep equipment in good working order.
• Maintain good vendor relations.
• Promote new products, marketing initiatives, technology, and procedures.
• Support strategies for progress, sales growth and retention.
• Other duties as assigned within scope.

Skills

Restaurant management

Communication skills

Inventory management

Scheduling

Labor optimization

Data-driven performance

Financial statements

Restaurant software & POS

Tools

POS systems

MS Office

Job description

Freddy’s Frozen Custard & Steakburgers in Illinois is seeking a capable restaurant manager to lead daily operations at our Shiloh location. This full-time role focuses on hospitality, quality, and efficiency, driving guest satisfaction and sales growth.

You will manage inventory and labor, analyze data and KPIs, oversee scheduling, and mentor team members while maintaining high standards and strong vendor relations. Competitive benefits and opportunities for advancement are provided.