Restaurant General Manager: Lead Growth & Guest Experience

IHOP; Euless (TX); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Competitive Pay

Flexible Hours

Paid Training

Real Advancement Opportunities

Job summary

IHOP General Restaurant Manager directly supervises IHOP restaurant's employees. Primary responsibilities include managing operations in the front and back of the house with a high concentration on profitability and sales growth, while maintaining IHOP's standards of quality and service.

Responsibilities include executing annual financial, local restaurant marketing, guest service, and human resource objectives, strategies and tactics, developing relationships with staff and franchisee

Responsibilities

• Executing annual financial, local restaurant marketing, guest service, and human resource objectives, strategies and tactics for the restaurant as defined by the current IHOP SOP and operations plan
• Developing and maintaining professional working relationships with restaurant hourly employees and the franchisee organization
• Managing the restaurant floor with regular guest contact
• Handling guest complaints in a professional and timely manner
• Ensuring recruitment, training, operations, food safety and sanitation, and security practices comply with SOP
• Carrying out supervisory duties such as recruitment and hiring, training, directing workflow, appraising performance, rewarding and disciplining employees, and resolving complaints
• Completing all required reports and paperwork accurately and on time
• Maintaining personnel files with appropriate employment and legal documents
• Available to work days, nights, weekends and holidays

Job description

IHOP General Restaurant Manager directly supervises IHOP restaurant's employees. Primary responsibilities include managing operations in the front and back of the house with a high concentration on profitability and sales growth, while maintaining IHOP's standards of quality and service.

Responsibilities include executing annual financial, local restaurant marketing, guest service, and human resource objectives, strategies and tactics, developing relationships with staff and franchisee