Restaurant General Manager: Guest Experience Leader

Cajun Funding Corp; Chattanooga (TN); On-site; USD 60,000 - 85,000; Full time

Job summary

Church's Chicken in Chattanooga, TN seeks a Restaurant General Manager who is passionate about delivering a high-quality, value-oriented dining experience with friendly, quick, accurate service in a clean and safe environment.

The RGM oversees all restaurant operations, drives sales to goal, controls expenses, and develops a team focused on guest satisfaction, training, and growth while ensuring compliance with company policies and local laws.

Qualifications

• High school diploma or GED required.
• 1 year of supervisory experience in the restaurant industry.
• Successfully complete all training and pass applicable tests.

Responsibilities

• Creates an in-store service environment that exceeds guest expectations with friendly, quick, and accurate service.
• Builds team understanding and commitment to guest service standards.
• Communicates and follows-up with guests to obtain feedback and identify service and food quality improvement opportunities.
• Assists and resolves all guest complaints in-person or by phone.
• Directs and conducts regular training with team members.
• Provides regular feedback to all team members and identifies areas for improvement.
• Maintains a clean and safe restaurant for guests and team members.

Skills

Supervisory experience

Guest service

Team leadership

Communication skills

Budget awareness

Basic computer skills

Labor cost reporting

Valid driver's license

Education

High school diploma or GED

Job description

Church's Chicken in Chattanooga, TN seeks a Restaurant General Manager who is passionate about delivering a high-quality, value-oriented dining experience with friendly, quick, accurate service in a clean and safe environment.

The RGM oversees all restaurant operations, drives sales to goal, controls expenses, and develops a team focused on guest satisfaction, training, and growth while ensuring compliance with company policies and local laws.