Restaurant General Manager — Guest Experience & Growth

churchs; Tennessee; On-site; USD 65,000 - 90,000; Full time

Job summary

Church's Chicken is seeking a Market Leader who serves as the Restaurant General Manager to oversee one restaurant location. You will drive high guest satisfaction, hit sales goals, manage expenses, and lead a team in a fast-paced, fun environment.

The role reports to Field Operations and requires strong leadership and hands-on coaching of staff. Responsibilities include budgeting, training, process improvements, and ensuring compliance with laws and company policies while maintaining an

Qualifications

• High school diploma or GED; 1 year of supervisory experience in the restaurant industry.
• Successfully complete all training and pass applicable tests.

Responsibilities

• Create an in-store service environment that exceeds guest expectations.
• Communicate and follow up with guests to obtain feedback and identify improvement opportunities.
• Manage guest complaints using listen, apologize, satisfy and thank model.
• Ensure calls are handled promptly and professionally.
• Direct and conduct regular training with team members.
• Provide regular feedback and identify areas for improvement.
• Cross-train staff and develop new skills.
• Maintain a positive work environment and ensure regulatory compliance.

Skills

Supervisory experience

Customer service

Team leadership

Labor cost reporting

Budget management

Education

High school diploma or GED

Tools

Basic computer skills

Job description

Church's Chicken is seeking a Market Leader who serves as the Restaurant General Manager to oversee one restaurant location. You will drive high guest satisfaction, hit sales goals, manage expenses, and lead a team in a fast-paced, fun environment.

The role reports to Field Operations and requires strong leadership and hands-on coaching of staff. Responsibilities include budgeting, training, process improvements, and ensuring compliance with laws and company policies while maintaining an