Restaurant GM: Guest Experience & Growth Leader

churchs; Arkansas; On-site; USD 52,000 - 74,000; Full time

Job summary

Church's Chicken is seeking a Restaurant General Manager in the United States to lead one location with a focus on guest satisfaction, quality service, and safe operations. You will drive sales, manage expenses, and develop a high-performing team that thrives in a fast-paced environment.

Responsibilities include training, budgeting, guest feedback, and adherence to company policies and labor laws. This role demands long hours and strong leadership to deliver exceptional results.

Qualifications

• High school diploma or GED required; supervisor experience in restaurants preferred.
• Complete training and pass all applicable tests.

Responsibilities

• Creates an in-store service environment that exceeds guest expectations with friendly, quick, and accurate service.
• Communicates with guests to obtain feedback and identify improvements.
• Resolves guest complaints using the listen–apologize–satisfy–thank model.
• Directs training and provides feedback to team members.
• Manages budgets and labor costs; ensures compliance with laws and company policies.
• Prepares and analyzes operation reports.
• Maintains a safe, clean restaurant and develops staff.

Skills

Driver's license

Long hours

Interpersonal skills

P&L knowledge

Policy implementation

Employee development

Customer satisfaction

Recruiting

Supervision

Conflict resolution

Education

High school diploma or GED

Job description

Church's Chicken is seeking a Restaurant General Manager in the United States to lead one location with a focus on guest satisfaction, quality service, and safe operations. You will drive sales, manage expenses, and develop a high-performing team that thrives in a fast-paced environment.

Responsibilities include training, budgeting, guest feedback, and adherence to company policies and labor laws. This role demands long hours and strong leadership to deliver exceptional results.