Restaurant Operations Lead

Dhanani Group Inc; Mundelein (IL); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Scholarship Fund Program

Emergency fund

Discount program

Provider finder/cost estimation tool

Wellness program

Pregnancy planning tool

Job summary

Burger King franchise in Mundelein, IL seeks a hands-on leader to manage daily restaurant operations and develop capable team members. You will oversee service quality, scheduling, and training to ensure guest satisfaction and financial performance.

The role requires supervisory experience, strong guest service skills, and the ability to thrive in a fast-paced environment, with willingness to work all shifts including weekends.

Qualifications

• Must have a high school diploma or equivalent.
• Minimum of 1-2 years supervisory experience.
• Excellent guest service skills required.
• Ability to work in a fast-paced environment.
• Ability to communicate effectively with guests and team members.
• Ability to resolve issues in compliance with Burger King standards.
• Ability to keep employees motivated, resolve conflicts, and make hard decisions.
• Available to work all shifts; open, close, weekends and holidays.

Responsibilities

• Develop Servant Leaders—puts your people and restaurant first, not yourself.
• Create Memorable Experiences—creates a service experience so good guests can’t wait to come back.
• Administration—balances providing a high-quality employee and guest experience with financial goals.
• Welcomes new team members and provides training needed to do their job.
• Leads inspiring team huddles that motivate and inform the team.
• Ensures team members receive ongoing training and coaching.
• Builds the capability of shift supervisors and prepares them for the next level.
• Monitors Speed of Service to meet guest expectations.
• Ensures the restaurant is welcoming and clean.
• Ensures product quality and operations standards are delivered.
• Partners with the Restaurant General Manager to create action plans to improve guest metrics.
• Reviews sales and scheduling to ensure QSC is met.
• Ensures accuracy of daily numbers, cash handling and HACCP Logs.
• Reviews inventory to create product orders and manage costs.
• Monitors people charts and production planning and makes adjustments.
• Creates and monitors schedules and onboarding for new team members.
• Implements action plans to address employee needs and Operational Assessments.

Skills

Team leadership

Guest service

Communication

Education

High school diploma

Job description

Burger King franchise in Mundelein, IL seeks a hands-on leader to manage daily restaurant operations and develop capable team members. You will oversee service quality, scheduling, and training to ensure guest satisfaction and financial performance.

The role requires supervisory experience, strong guest service skills, and the ability to thrive in a fast-paced environment, with willingness to work all shifts including weekends.