Restaurant Assistant Manager - Lead Teams & Guest Experiences

burgerking; San Antonio (TX); On-site; USD 2,066,000 - 2,755,000; Full time

Benefits offered by this job

Scholarship Fund Program

Emergency fund

Discount program

Provider finder/cost estimation tool

Wellness program

Pregnancy planning tool

Job summary

Burger King is seeking a team-oriented supervisor in San Antonio, TX to lead and develop staff, deliver great guest experiences, and balance service quality with financial goals.

You will train new team members, lead daily huddles, coach performance, monitor scheduling and on-boarding, and implement action plans to improve guest metrics. This role demands flexibility for all shifts and a fast-paced environment.

Qualifications

• Must have a high school diploma or equivalent.
• Minimum of 1-2 years supervisory experience.
• Excellent guest service skills required.
• Ability to work in a fast-paced environment.
• Ability to communicate effectively with guests and team members.
• Ability to resolve issues in compliance with Burger King standards.
• Ability to keep employees motivated, resolve conflicts, and make hard decisions.
• Available to work all shifts; open, close, weekends and holidays.

Responsibilities

• Develop Servant Leaders—puts your people and restaurant first, not yourself.
• Create Memorable Experiences—creates a service experience so good guests can’t wait to return.
• Administration—maintains balance between quality experiences and financial goals.
• Welcomes new team members and provides training.
• Leads inspiring team huddles to motivate and inform the team.
• Ensures team members receive ongoing training and coaching.
• Builds the capability of shift supervisors and prepares them for the next level.
• Monitors Speed of Service to meet guest expectations.
• Ensures the restaurant is welcoming and clean.
• Ensures product quality and operations standards are consistently delivered.
• Partners with the Restaurant General Manager to improve guest metrics.
• Reviews sales and scheduling to meet QSC standards.
• Ensures accuracy of daily numbers, cash handling and HACCP logs.
• Reviews inventory efficiencies to create product orders.
• Evaluates and implements cost controls.
• Monitors people charts and production planning and makes adjustments.
• Creates and monitors schedules and on-boards new team members.
• Implements action plans to address employee needs and operational assessments.

Skills

Team leadership

Self-starter

Guest service

Communication

Problem solving

Education

High school diploma

Job description

Burger King is seeking a team-oriented supervisor in San Antonio, TX to lead and develop staff, deliver great guest experiences, and balance service quality with financial goals.

You will train new team members, lead daily huddles, coach performance, monitor scheduling and on-boarding, and implement action plans to improve guest metrics. This role demands flexibility for all shifts and a fast-paced environment.