Restaurant Assistant Manager: Lead Teams & Guest Experience

burgerking; Houston (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Scholarship Fund

Emergency fund

Discount program

Provider finder/cost estimator tool

Wellness program

Pregnancy planning tool

Job summary

Burger King in Houston is seeking a hands-on team leader for a fast-paced, customer-focused role. You will guide the team, foster servant leadership, onboard new members, and coach for consistent service quality.

The position emphasizes balancing guest satisfaction with financial goals and requires strong communication and training abilities. As part of a growing Burger King franchise, you will lead huddles, monitor service speed, and ensure a welcoming, clean restaurant that meets quality

Qualifications

• Must have a high school diploma or equivalent.
• Minimum of 1-2 years supervisory experience.
• Excellent guest service skills required.
• Ability to work in a fast-paced environment.
• Ability to communicate effectively with guests and team members.
• Ability to resolve issues in compliance with Burger King standards.
• Ability to keep employees motivated, resolve conflicts, and make hard decisions.
• Available to work all shifts; open, close, weekends and holidays.

Responsibilities

• Develop Servant Leaders—puts your people and restaurant first.
• Create Memorable Experiences—service experience that makes guests want to return.
• Administration—balance high-quality experience with financial goals.
• Welcomes new team members and provides training.
• Leads inspiring team huddles and motivates the team.
• Ensures ongoing training and coaching for team members.
• Builds shift supervisors' capability for next level.
• Consistently thanks the team and celebrates success.
• Coaches brand service behaviors—train, observe, feedback, celebrate.
• Monitors speed of service to meet guest expectations.
• Ensures restaurant is welcoming and clean.
• Ensures product quality and ops standards are delivered.
• Partners with GM to improve guest metrics with action plans.
• Reviews sales and scheduling to meet QSC.
• Ensures accuracy of daily numbers, cash handling and HACCP Logs.
• Reviews inventory to create product orders.
• Evaluates and implements cost controls.
• Monitors people charts and production planning.
• Creates and monitors schedule; onboarding of new team members.
• Implements action plans addressing employee needs and operational assessments.

Skills

Guest service skills

Fast-paced work

Effective communication

Conflict resolution

Scheduling/ onboarding

Education

High school diploma or equivalent

Job description

Burger King in Houston is seeking a hands-on team leader for a fast-paced, customer-focused role. You will guide the team, foster servant leadership, onboard new members, and coach for consistent service quality.

The position emphasizes balancing guest satisfaction with financial goals and requires strong communication and training abilities. As part of a growing Burger King franchise, you will lead huddles, monitor service speed, and ensure a welcoming, clean restaurant that meets quality