Assistant Manager: Lead Teams & Guest Experience

burgerking; Town of Texas (WI); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Scholarship Fund Program

Emergency fund

Employee discount program

Wellness program

Pregnancy planning tool

Job summary

Burger King in Houston, TX, is seeking a hands-on Restaurant Supervisor who thrives in a fast-paced environment. You will lead team members, ensure service quality, and support the GM with coaching, scheduling, and cost controls.

The role requires supervisory experience, strong guest service, and the ability to communicate effectively with staff and guests. Flexibility with shifts and holidays is essential.

Qualifications

• Must have a high school diploma or equivalent.
• Minimum of 1-2 years supervisory experience.
• Excellent guest service skills required.
• Ability to work in a fast-paced environment.
• Ability to communicate effectively with guests and team members.
• Ability to resolve issues in compliance with Burger King standards.
• Availablity to work all shifts; open, close, weekends and holidays.

Responsibilities

• Develop servant leaders by putting people and restaurant first.
• Create memorable experiences for guests to ensure repeat visits.
• Balance employee and guest experience with financial goals.
• Welcoming new team members and providing training.
• Lead inspiring team huddles and motivate the team.
• Provide ongoing training and coaching to team members.
• Build shift supervisor capability and readiness for next level.
• Acknowledge and celebrate team success.
• Coach brand service behaviors and provide feedback.
• Monitor speed of service to meet guest expectations.
• Maintain a welcoming, clean restaurant environment.
• Ensure product quality and operational standards.
• Collaborate with GM to improve guest metrics and actions.
• Review sales and scheduling to meet QSC standards.
• Ensure accurate daily numbers, cash handling, and HACCP logs.
• Review inventory to create product orders and manage costs.
• Monitor staffing and planning; adjust as needed.
• Create and monitor schedules; onboard new team members.
• Implement actions addressing employee needs and assessments.

Skills

Personable

Team leadership

Education

High school diploma

Job description

Burger King in Houston, TX, is seeking a hands-on Restaurant Supervisor who thrives in a fast-paced environment. You will lead team members, ensure service quality, and support the GM with coaching, scheduling, and cost controls.

The role requires supervisory experience, strong guest service, and the ability to communicate effectively with staff and guests. Flexibility with shifts and holidays is essential.