Restaurant Assistant Manager: Lead Teams & Guest Experience

burgerking; Houston (TX); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Scholarship Fund Program

Burger King emergency fund

Discount program

Provider finder/cost estimation tool

Wellness program

Pregnancy planning tool

Job summary

Burger King in Houston is seeking a Restaurant Supervisor to lead daily operations and develop Servant Leaders. You will train staff, manage guest experience, and help balance guest satisfaction with financial goals.

Qualifications include a high school diploma, 1-2 years of supervisory experience, and excellent guest service. You should communicate effectively, resolve issues per Burger King standards, and keep teams motivated across all shifts.

Qualifications

• Must have a high school diploma or equivalent.
• Minimum of 1-2 years supervisory experience.
• Excellent guest service skills required.
• Ability to work in a fast-paced environment.
• Ability to communicate effectively with guests and team members.
• Ability to resolve issues in compliance with Burger King standards.
• Ability to keep employees motivated, resolve conflicts, and make hard decisions.
• Available to work all shifts; open, close, weekends and holidays.

Responsibilities

• Develop Servant Leaders—put your people and restaurant first, not yourself.
• Create Memorable Experiences—deliver a service experience guests won’t forget.
• Administration—balance guest/employee experience with financial goals.
• Welcomes new team members and provides training.
• Leads inspiring team huddles to motivate and inform the team.
• Ensures ongoing training and coaching for team members.
• Builds shift supervisor capability for next levels.
• Thank the team and celebrate success.
• Coach brand service behaviors—train, observe, provide feedback and celebrate.
• Monitor Speed of Service to meet guest expectations.
• Ensure the restaurant is welcoming and clean.
• Maintain product quality and operational standards.
• Partner with GM to create action plans to improve guest metrics.
• Review sales and scheduling to meet QSC standards.
• Ensure accuracy of daily numbers, cash handling and HACCP logs.
• Review inventory and create product orders.
• Evaluate and implement cost controls.
• Monitor people charts and production planning; adjust as needed.
• Create and monitor schedules; onboard new team members.

Skills

Guest service

Supervisory experience

Team leadership

Communication

Education

High school diploma or equivalent

Job description

Burger King in Houston is seeking a Restaurant Supervisor to lead daily operations and develop Servant Leaders. You will train staff, manage guest experience, and help balance guest satisfaction with financial goals.

Qualifications include a high school diploma, 1-2 years of supervisory experience, and excellent guest service. You should communicate effectively, resolve issues per Burger King standards, and keep teams motivated across all shifts.