Restaurant Assistant Manager: Lead Teams, Elevate Guest Experience

burgerking; Haverhill (MA); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Scholarship Fund Program

Emergency fund

Discount program

Provider finder/cost estimation tool

Wellness program

Pregnancy planning tool

Job summary

Burger King in Haverhill, MA is seeking a hands-on Restaurant Supervisor to lead a fast-paced team and deliver outstanding guest experiences. You will train, coach, and develop team members, maintain cost controls, and ensure high standards of quality and cleanliness.

Requirements include a high school diploma and 1–2 years of supervisory experience. This on-site role demands flexibility across shifts, including weekends and holidays, with competitive hourly pay in a growth-focused franchise

Qualifications

• Must have a high school diploma or equivalent.
• Minimum of 1-2 years supervisory experience.
• Excellent guest service skills required.
• Ability to work in a fast-paced environment.
• Ability to communicate effectively with guests and team members.
• Ability to resolve issues in compliance with Burger King standards.
• Ability to keep employees motivated, resolve conflicts, and make hard decisions.
• Available to work all shifts; open, close, weekends and holidays.

Responsibilities

• Develop Servant Leaders-Puts your people and restaurant first-not yourself
• Create Memorable Experiences-Creates a service experience so good the guest can-t wait to come back to Burger King
• Administration-Maintains the balance between providing a high-quality employee and guest experience, and achieving financial goals
• Welcomes new team members and provides them with the training needed to do their job
• Leads inspiring team huddles that motivate and inform the team
• Ensures team members receive ongoing training and coaching
• Builds the capability of the shift supervisors and prepares them for their next level
• Consistently thanks the team and celebrates success
• Actively coaches brand service behaviors-train, observe, provide feedback and celebrate
• Monitors Speed of Service to ensure delivery of guest expectations
• Ensures the restaurant is welcoming and clean
• Ensures product quality and operations standards are consistently delivered
• Partners with the Restaurant General Manager and team to create action plans to improve guest metrics
• Reviews sales and scheduling to ensure Quality, Service and Cleanliness (QSC) will be met
• Ensures accuracy of daily numbers, cash handling and HACCP Logs
• Reviews inventory efficiencies to create product orders
• Evaluates and implements cost controls
• Monitors people charts and production planning and makes necessary adjustments
• Creates and monitors schedule and manages new team members on-boarding process
• Implements action plans to address employee needs and Operational Assessments

Skills

Personable

Team leadership

Education

High School Diploma or equivalent

Job description

Burger King in Haverhill, MA is seeking a hands-on Restaurant Supervisor to lead a fast-paced team and deliver outstanding guest experiences. You will train, coach, and develop team members, maintain cost controls, and ensure high standards of quality and cleanliness.

Requirements include a high school diploma and 1–2 years of supervisory experience. This on-site role demands flexibility across shifts, including weekends and holidays, with competitive hourly pay in a growth-focused franchise