Restaurant Assistant Manager: Guest Experience Leader

NGP Management; Brockton (MA); On-site; USD 42,000 - 65,000; Full time

Job summary

NGP Management seeks an Assistant Restaurant Manager to help lead the Dunkin' team. You will support the Restaurant Manager in developing a capable team, ensuring guest satisfaction, and maintaining top-line profitability.

Responsibilities include recruiting, onboarding, coaching, and enforcing brand standards, safety, and cleanliness. You will contribute to staffing, training, and implementing action plans to improve guest experiences and drive sales.

Qualifications

• Fluent in English and able to communicate clearly with guests and staff.
• Restaurant, retail, or supervisory experience preferred.
• Basic computer skills for POS and scheduling.
• Must be at least 18 years old.
• Basic writing skills and numeracy for reports.
• High School diploma or equivalent required.
• Proficient in math and financial management.

Responsibilities

• Assist in recruiting, hiring, onboarding and developing employees.
• Communicate job expectations and hold team accountable.
• Support the development of team members.
• Ensure guest-first culture and appropriate staffing.
• Maintain safety, sanitation, and compliance with laws.
• Execute brand standards and procedures; monitor quality.
• Drive sales goals and manage costs to maximize profitability.
• Lead team training for promotions and new product roll-outs.

Skills

Fluent English

Restaurant supervision

Basic computer skills

18+ years old

Basic writing skills

High school diploma

Math & financial management

Education

High School diploma or equivalent

Job description

NGP Management seeks an Assistant Restaurant Manager to help lead the Dunkin' team. You will support the Restaurant Manager in developing a capable team, ensuring guest satisfaction, and maintaining top-line profitability.

Responsibilities include recruiting, onboarding, coaching, and enforcing brand standards, safety, and cleanliness. You will contribute to staffing, training, and implementing action plans to improve guest experiences and drive sales.