Luxury Concierge: Resident Services & 5-Star Experience

KW Property Management LLC; Bay Harbor Islands (FL); On-site; USD 45,000 - 58,000; Full time

Job summary

KW Property Management LLC is seeking a Resident Services Concierge for a luxury community in Florida. The role focuses on extending the Management Office, delivering five-star customer service, greeting guests, and supervising front desk operations to ensure smooth, high-end experiences for residents and guests.

The position requires strong communication, discretion, and initiative, with the ability to coordinate special requests, arrange travel, events, and local services while maintaining

Qualifications

• Strong customer service mindset with a luxury hospitality approach.
• Excellent verbal and written communication skills.
• Ability to lead by example and mentor others when needed.
• Discretion in handling resident information and requests.
• Experience in hospitality or front desk operations is preferred.

Responsibilities

• Act as extension of the Management Office and supervise front desk staff.
• Greet guests, assist with training, and ensure 5-star service standards.
• Coordinate special requests for residents (travel, events, tickets, flowers).
• Provide local information, directions, and arrange tours or transportation.
• Prepare weekly activity reports and maintain records of packages and mail.
• Maintain privacy, integrity, and professional demeanor at all times.

Skills

Customer service

Communication

Leadership

Initiative

Discretion

Education

High School Diploma

AA or BA preferred

Job description

KW Property Management LLC is seeking a Resident Services Concierge for a luxury community in Florida. The role focuses on extending the Management Office, delivering five-star customer service, greeting guests, and supervising front desk operations to ensure smooth, high-end experiences for residents and guests.

The position requires strong communication, discretion, and initiative, with the ability to coordinate special requests, arrange travel, events, and local services while maintaining