Resident Experience Concierge

Millennial Healthcare; Town of Florida (NY); On-site; USD 52,000 - 66,000; Full time

Job summary

Millennial Healthcare in Florida seeks a Client Experience Coordinator to serve as a primary liaison between residents, families, and facility staff, enhancing satisfaction and quality of life. The role blends social services and hospitality to create a welcoming, responsive environment.

Responsibilities include managing resident and family feedback, guiding admissions and discharges, and promoting service excellence while coordinating with Social Services, Nursing, and Activities teams to

Qualifications

• Bachelor’s degree preferred in Social Work, Healthcare Administration, Hospitality, Communications, or related field.
• Minimum 1–3 years of experience in: Skilled nursing, assisted living, or healthcare OR hospitality/customer experience roles.

Responsibilities

• Serve as primary contact for residents and families regarding concerns, feedback, and service requests.
• Conduct regular resident and family check-ins to assess satisfaction and identify needs.
• Facilitate admissions, transitions, and discharges in collaboration with interdisciplinary teams.
• Promote hospitality culture and train staff on service excellence and communication.
• Coordinate welcome experiences for new residents and families.
• Respond promptly to concerns and ensure timely resolution; track feedback trends.
• Collaborate with department heads to implement corrective actions and support QA/QI initiatives.
• Work with Social Services, Nursing, and Activities to support resident psychosocial well-being.

Skills

Interpersonal communication

Conflict resolution

Empathy

Multitasking

MS Office/data reporting

Education

Bachelor’s degree in Social Work

Bachelor’s degree in Healthcare Administration

Bachelor’s degree in Hospitality

Bachelor’s degree in Communications

Tools

Microsoft Office

Data tracking tools

Job description

Millennial Healthcare in Florida seeks a Client Experience Coordinator to serve as a primary liaison between residents, families, and facility staff, enhancing satisfaction and quality of life. The role blends social services and hospitality to create a welcoming, responsive environment.

Responsibilities include managing resident and family feedback, guiding admissions and discharges, and promoting service excellence while coordinating with Social Services, Nursing, and Activities teams to