Resident Concierge & Guest Welcome Specialist

On Top Of The World Communities; Ocala (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

On Top of the World Communities is seeking a Community Enhancement Concierge to deliver excellent customer service to residents. You will be the first point of contact for walk-ins, calls, and emails, greeting guests and routing inquiries to the appropriate staff.

The role emphasizes helping residents with rules, work orders, amenities, and information, while keeping the lobby clean and welcoming and maintaining a positive, professional demeanor.

Qualifications

• High School Diploma or equivalent required.
• Previous customer service experience preferred.
• Must be able to read, write, and understand English with strong business written and verbal communication and listening skills.
• Computer skills, including Microsoft Office, required.
• Outgo­ing, self-confident, enthusiastic, and motivated, with good judgment and problem-solving abilities.

Responsibilities

• Interacts with residents, contractors, and guests via walk-in, telephone, or email to provide general information on community rules, modifications, work orders, amenities, etc.
• Builds and maintains relationships with residents by providing prompt and accurate service to promote customer loyalty.
• Registers walk-in guests for the Community Enhancement Liaisons to assist.
• Handles walk-in general inquiries.
• Assists with voicemails and answering phones as time allows.
• Maintains a positive and professional demeanor toward all residents, visitors, and coworkers.
• Keeps the lobby clean and presentable for guests.

Skills

Customer service

Microsoft Office

Strong communication

Multitasking

Education

High School Diploma

Tools

Microsoft Office

Job description

On Top of the World Communities is seeking a Community Enhancement Concierge to deliver excellent customer service to residents. You will be the first point of contact for walk-ins, calls, and emails, greeting guests and routing inquiries to the appropriate staff.

The role emphasizes helping residents with rules, work orders, amenities, and information, while keeping the lobby clean and welcoming and maintaining a positive, professional demeanor.