Resident Experience Concierge

Wyndham Lakes; Jacksonville (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Wyndham Lakes in Jacksonville, FL is seeking a friendly Concierge to greet residents and families and handle requests with efficiency. You will protect the community by monitoring access and contributing to a warm, safe living environment.

The role requires excellent English communication, patience, and multitasking abilities. You will build knowledge of the premises and local services to provide personalized recommendations and arrange events or transportation as needed.

Qualifications

• Experience as concierge or in customer service.
• English proficiency; multilingual is preferred.
• Excellent communication skills.
• Polite and confident with patience.
• Strong multitasking and time-management.
• Customer-focused problem solving.
• High school diploma; degree in a relevant field is a plus.

Responsibilities

• Welcome residents and families upon entrance.
• Be the point of reference for residents and families needing assistance or information.
• Understand residents' needs and provide personalized solutions.
• Acquire extensive knowledge of the premises and nearby venues to make suitable recommendations.
• Arrange events, excursions, transportation, etc. on request from residents and families.
• Answer the phone and manage messages or mail; redirect calls.
• Respond to complaints and find effective solutions for residents and families.

Skills

Concierge experience

English proficiency

Communication skills

Patience

Time management

Customer focus

Multitasking

Education

High school diploma

Relevant degree (optional)

Job description

Wyndham Lakes in Jacksonville, FL is seeking a friendly Concierge to greet residents and families and handle requests with efficiency. You will protect the community by monitoring access and contributing to a warm, safe living environment.

The role requires excellent English communication, patience, and multitasking abilities. You will build knowledge of the premises and local services to provide personalized recommendations and arrange events or transportation as needed.