Resort PBX Operator & Guest Concierge

Hammock Beach; Palm Coast (FL); In loco; USD 17.000 - 24.000; Tempo pieno

Descrizione del lavoro

Pyramid Global Hospitality's Hammock Beach Resort in Florida is seeking a friendly PBX Operator to manage the resort telephone system and greet guests.

You will answer calls, dispatch to departments, provide information on services and local attractions, assist with concierge tasks, and log guest packages. The role requires a high school diploma, an outgoing personality, and flexibility to work weekends and holidays.

Competenze

• High school diploma or equivalent.
• Outgoing and engaging personality.
• Strong verbal and written communication.
• Basic computer skills.
• Ability to work in a fast-paced environment.
• Available to work weekends and holidays.

Mansioni

• Answer incoming calls within 3 rings and direct calls to the appropriate departments.
• Dispatch guest calls through radios or devices to departments.
• Provide accurate information on resort services and local attractions.
• Handle concierge duties including restaurant reservations and activities.
• Log and store guest packages following procedures.
• Maintain the PBX area in a neat and orderly manner; know emergency procedures.

Conoscenze

Outgoing personality

Verbal communication

Written communication

Computer skills

Customer service

Formazione

High school diploma or equivalent

Strumenti

PBX/telephone system

HOT SOS system

Descrizione del lavoro

Pyramid Global Hospitality's Hammock Beach Resort in Florida is seeking a friendly PBX Operator to manage the resort telephone system and greet guests.

You will answer calls, dispatch to departments, provide information on services and local attractions, assist with concierge tasks, and log guest packages. The role requires a high school diploma, an outgoing personality, and flexibility to work weekends and holidays.