Guest Concierge PBX Operator – Resort Hospitality

Pyramid Global Hospitality; Naples (FL); On-site; USD 23,000 - 32,000; Full time

Job summary

Pyramid Global Hospitality is seeking a PBX Operator for Signia Hilton Naples Grande Beach Resort in Naples, FL. The role focuses on delivering courteous guest service, answering calls, and directing inquiries about hotel services and local area attractions.

The ideal candidate will have a high school diploma, strong communication skills, and the ability to work in a fast-paced, guest-facing environment, including weekends and holidays.

Qualifications

• High school diploma or equivalent.
• Excellent verbal and written communication skills.
• Computer skills.
• Ability to work in a fast-paced setting.
• Willing to work weekends and holidays.

Responsibilities

• Answer incoming calls within 3 rings and direct calls to the appropriate departments.
• Dispatch guest calls through radios or devices.
• Be familiar with the resort's outlets and services and provide accurate information.
• Log and clear all guest calls in the HOT SOS system.
• Perform concierge duties including restaurant reservations and activities.
• Maintain the PBX area in a neat and orderly manner.

Skills

Communication skills

Computer skills

Customer service

Outgoing personality

Stamina to stand

Education

High school diploma or equivalent

Job description

Pyramid Global Hospitality is seeking a PBX Operator for Signia Hilton Naples Grande Beach Resort in Naples, FL. The role focuses on delivering courteous guest service, answering calls, and directing inquiries about hotel services and local area attractions.

The ideal candidate will have a high school diploma, strong communication skills, and the ability to work in a fast-paced, guest-facing environment, including weekends and holidays.