Guest Experience PBX Operator – Luxury Oceanfront Resort

Pyramid Burlington Management; Hammock Beach (FL); In loco; USD 17.000 - 24.000; Tempo pieno

Descrizione del lavoro

Pyramid Global Hospitality's Hammock Beach Golf Resort & Spa is seeking a friendly PBX Operator to greet callers and route information with courtesy.

Responsibilities include answering calls within 3 rings, dispatching to the right departments, and providing guests with accurate information about resort services and local attractions. Flexibility for weekend and holiday shifts is required.

Competenze

• High school diploma or equivalent required.
• Excellent verbal and written communication skills.
• Ability to work in a fast-paced environment.
• Outgoing and engaging personality.

Mansioni

• Answer incoming calls within 3 rings and route to appropriate departments.
• Dispatch guest calls through radios or devices to relevant teams.
• Know resort outlets and services to provide accurate information to guests.
• Log and clear calls in the HOT SOS system and follow up as needed.
• Perform concierge duties including reservations and activity bookings.
• Maintain PBX area tidy and follow emergency procedures.

Conoscenze

Communication skills

Interpersonal skills

Customer service

Fast-paced work

Guest service orientation

Formazione

High school diploma or equivalent

Strumenti

Computer skills

Descrizione del lavoro

Pyramid Global Hospitality's Hammock Beach Golf Resort & Spa is seeking a friendly PBX Operator to greet callers and route information with courtesy.

Responsibilities include answering calls within 3 rings, dispatching to the right departments, and providing guests with accurate information about resort services and local attractions. Flexibility for weekend and holiday shifts is required.