Guest Experience PBX Operator & Concierge

Pyramid Global Hospitality; Palm Coast (FL); Presencial; USD 17.000 - 24.000; Jornada completa

Descripción de la vacante

Pyramid Global Hospitality is seeking a motivated PBX Operator for Hammock Beach Golf Resort & Spa. You will greet guests on the phone, provide information about resort services, and direct calls to the right departments to ensure a memorable guest experience.

The role requires an outgoing personality, excellent communication skills, and the ability to work weekends and holidays in a luxury resort setting. Join a world-class property and grow your hospitality career.

Formación

• High school diploma or equivalent.
• Excellent verbal and written communication skills.
• Ability to work in a fast-paced setting.

Responsabilidades

• Answer incoming calls within 3 rings and direct calls to the appropriate departments.
• Dispatch guest calls through radios or devices to the relevant teams.
• Become familiar with resort outlets and services to provide accurate information.
• Log and clear guest calls in HOT SOS system and follow up as needed.
• Perform concierge duties including restaurant reservations and activities.
• Log and store guest packages and maintain the PBX area.
• Know resort emergency procedures and assist during incidents.

Conocimientos

Customer service

Communication

Interpersonal skills

Adaptability

Educación

High school diploma

Herramientas

PBX System

Descripción del empleo

Pyramid Global Hospitality is seeking a motivated PBX Operator for Hammock Beach Golf Resort & Spa. You will greet guests on the phone, provide information about resort services, and direct calls to the right departments to ensure a memorable guest experience.

The role requires an outgoing personality, excellent communication skills, and the ability to work weekends and holidays in a luxury resort setting. Join a world-class property and grow your hospitality career.