Guest Experience PBX Operator — Part-Time

Hammock Beach; The Woodlands (TX); On-site; USD 17,000 - 24,000; Part time

Job summary

Pyramid Global Hospitality is seeking a PBX Operator at Hammock Beach Resort & Spa to provide courteous phone service, guest information, and concierge support. You will handle calls, log requests, and assist guests with reservations and activities at a luxury resort.

The role requires an engaging personality, excellent communication, and the ability to work in a fast-paced environment. Part-time hours, weekend shifts, and a teamwork-focused atmosphere are offered.

Qualifications

• High school diploma or equivalent.
• Outgoing, engaging personality and strong guest-service mindset.
• Excellent verbal and written communication skills.
• Computer skills and ability to work in a fast-paced setting.
• Ability to stand for the duration of the shift and work weekends/holidays.
• Willing to perform concierge duties such as reservations and local recommendations.

Responsibilities

• Answer incoming calls within 3 rings and direct to appropriate departments.
• Dispatch guest calls to departments via radios or devices.
• Provide information on hotel services and local attractions.
• Log and clear guest calls in HOT SOS system.
• Follow up on guest calls and complaints.
• Assist with concierge duties including restaurant reservations and activities.
• Log and store guest packages.

Skills

Engaging personality

Verbal communication

Written communication

Computer skills

Multi-tasking

Weekend/holiday availability

Education

High school diploma or equivalent

Tools

PBX system

SMS system

Resort telephone system

Job description

Pyramid Global Hospitality is seeking a PBX Operator at Hammock Beach Resort & Spa to provide courteous phone service, guest information, and concierge support. You will handle calls, log requests, and assist guests with reservations and activities at a luxury resort.

The role requires an engaging personality, excellent communication, and the ability to work in a fast-paced environment. Part-time hours, weekend shifts, and a teamwork-focused atmosphere are offered.