Telephone Operator

Pyramid Global Hospitality; Palm Coast (FL); On-site; USD 17,000 - 24,000; Full time

Job summary

Pyramid Global Hospitality is seeking a motivated PBX Operator for Hammock Beach Golf Resort & Spa. You will greet guests on the phone, provide information about resort services, and direct calls to the right departments to ensure a memorable guest experience.

The role requires an outgoing personality, excellent communication skills, and the ability to work weekends and holidays in a luxury resort setting. Join a world-class property and grow your hospitality career.

Qualifications

• High school diploma or equivalent.
• Excellent verbal and written communication skills.
• Ability to work in a fast-paced setting.

Responsibilities

• Answer incoming calls within 3 rings and direct calls to the appropriate departments.
• Dispatch guest calls through radios or devices to the relevant teams.
• Become familiar with resort outlets and services to provide accurate information.
• Log and clear guest calls in HOT SOS system and follow up as needed.
• Perform concierge duties including restaurant reservations and activities.
• Log and store guest packages and maintain the PBX area.
• Know resort emergency procedures and assist during incidents.

Skills

Customer service

Communication

Interpersonal skills

Adaptability

Education

High school diploma

Tools

PBX System

Job description

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands‑on approach focused on exceptional service, operational excellence, and long‑term partnerships.

At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.

Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

About Our Property

Welcome to Hammock Beach Golf Resort & Spa, a premier destination within the Pyramid Global Hospitality portfolio. Nestled along the stunning Atlantic coastline, this luxury resort features 285 beautifully appointed guest rooms and an impressive 114,410 sq. ft. of meeting space, making it an exceptional setting for conferences, events, and unforgettable gatherings. At Hammock Beach Golf Resort & Spa, team members have the opportunity to be part of a world‑class hospitality experience, surrounded by breathtaking ocean views, championship golf courses, and a commitment to delivering unparalleled service. If you're passionate about hospitality and ready to grow your career in a supportive, people‑first environment, explore the exciting opportunities available at Hammock Beach Golf Resort & Spa.

What You Will Have An Opportunity To Do

We are looking for a highly motivated individuals to join our team as a PBX Operator. The ideal candidate uses their engaging personality to create a memorable first impression for our guests as they call the resort/hotel. While answering the phones, the PBX Operator is a source of knowledge for the guest for everything about the hotel, its amenities, and the local area.

If you enjoy engaging with people from all over the world and making meaningful connections, as well as taking steps to “WOW” people, we want you! This is a tremendous opportunity for a driven person to grow a career in hospitality with a world‑class property.

Your Role

• To answer incoming calls within 3 rings and to direct calls throughout the resort providing courteous guest service, using guest name and responding promptly to guest questions, complaints or requests.
• To dispatch all guest calls through radios or devices to the appropriate departments
• Become fully familiar with the resort's outlets and services available to the guests and be able to provide accurate information on guest services at all times.
• To obtain updated information daily on resort events and be able to accurately answer inquiries about these events.
• Understand how to operate accurately the resort telephone system SMS system to provide maximum courteous and efficient telephone service to all customers.
• To log and clear all guest calls into the HOT SOS system. Call back system to clear all calls (using guest name)
• To follow up with all guest calls and complaints (using guests name)Be able to perform concierge duties including restaurant reservations, resort activities, off property attractions
• To Log and store all guest packages following all procedures
• Maintain the PBX area in a neat and orderly manner.
• Be familiar with the resort's emergency procedures to pay a key role in the event of an emergency.

What are we looking for?

• High school diploma or equivalent
• A strong desire to make an impact on other people
• An outgoing and engaging personality
• Computer skills
• Excellent verbal and written communication skills
• Ability to work in a fast-paced setting
• Ability to stand for the duration of the shift
• Must be available to work various shifts including weekends and holidays

Compensation

$15.00

$15.00

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.