Telephone Operator

Pyramid Burlington Management; Hammock Beach (FL); On-site; USD 17,000 - 24,000; Full time

Job summary

Pyramid Global Hospitality's Hammock Beach Golf Resort & Spa is seeking a friendly PBX Operator to greet callers and route information with courtesy.

Responsibilities include answering calls within 3 rings, dispatching to the right departments, and providing guests with accurate information about resort services and local attractions. Flexibility for weekend and holiday shifts is required.

Qualifications

• High school diploma or equivalent required.
• Excellent verbal and written communication skills.
• Ability to work in a fast-paced environment.
• Outgoing and engaging personality.

Responsibilities

• Answer incoming calls within 3 rings and route to appropriate departments.
• Dispatch guest calls through radios or devices to relevant teams.
• Know resort outlets and services to provide accurate information to guests.
• Log and clear calls in the HOT SOS system and follow up as needed.
• Perform concierge duties including reservations and activity bookings.
• Maintain PBX area tidy and follow emergency procedures.

Skills

Communication skills

Interpersonal skills

Customer service

Fast-paced work

Guest service orientation

Education

High school diploma or equivalent

Tools

Computer skills

Job description

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels , a collection of distinctive independent properties; Axiom Hospitality , our European hotel management company; and PYRAMIDWORKS , which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands‑on approach focused on exceptional service, operational excellence, and long‑term partnerships.

At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.

Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

About our property:

Welcome to Hammock Beach Golf Resort & Spa, a premier destination within the Pyramid Global Hospitality portfolio. Nestled along the stunning Atlantic coastline, this luxury resort features 285 beautifully appointed guest rooms and an impressive 114,410 sq. ft. of meeting space, making it an exceptional setting for conferences, events, and unforgettable gatherings. At Hammock Beach Golf Resort & Spa, team members have the opportunity to be part of a world-class hospitality experience, surrounded by breathtaking ocean views, championship golf courses, and a commitment to delivering unparalleled service. If you're passionate about hospitality and ready to grow your career in a supportive, people‑first environment, explore the exciting opportunities available at Hammock Beach Golf Resort & Spa.

What you will have an opportunity to do:

We are looking for a highly motivated individuals to join our team as a PBX Operator. The ideal candidate uses their engaging personality to create a memorable first impression for our guests as they call the resort/hotel. While answering the phones, the PBX Operator is a source of knowledge for the guest for everything about the hotel, its amenities, and the local area.

If you enjoy engaging with people from all over the world and making meaningful connections, as well as taking steps to "WOW" people, we want you! This is a tremendous opportunity for a driven person to grow a career in hospitality with a world‑class property.

Your Role:

• To answer incoming calls within 3 rings and to direct calls throughout the resort providing courteous guest service, using guest name and responding promptly to guest questions, complaints or requests.
• To dispatch all guest calls through radios or devices to the appropriate departments
• Become fully familiar with the resort's outlets and services available to the guests and be able to provide accurate information on guest services at all times.
• To obtain updated information daily on resort events and be able to accurately answer inquiries about these events.
• Understand how to operate accurately the resort telephone system SMS system to provide maximum courteous and efficient telephone service to all customers.
• To log and clear all guest calls into the HOT SOS system. Call back system to clear all calls (using guest name)
• To follow up with all guest calls and complaints (using guests name)
• Be able to perform concierge duties including restaurant reservations, resort activities, off property attractions
• To Log and store all guest packages following all procedures
• Maintain the PBX area in a neat and orderly manner.
• Be familiar with the resort's emergency procedures to pay a key role in the event of an emergency.

What are we looking for?

• High school diploma or equivalent
• A strong desire to make an impact on other people
• An outgoing and engaging personality
• Computer skills
• Excellent verbal and written communication skills
• Ability to work in a fast‑paced setting
• Ability to stand for the duration of the shift
• Must be available to work various shifts including weekends and holidays

Compensation:

$15.00 - $15.00

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusi