PBX Operator: Luxury Beach Resort Guest Concierge

Pyramid Palm Coast Management LLC; Stati Uniti; In loco; USD 17.000 - 24.000; Tempo pieno

Descrizione del lavoro

Pyramid Global Hospitality's Hammock Beach Golf Resort & Spa seeks a friendly PBX Operator to create a superb first impression for guests calling the resort. You will answer calls, direct inquiries, and relay information on hotel outlets and local attractions.

You will also log calls in the HOT SOS system, follow up on requests, assist with concierge duties, and help with reservations, activities, and guest packages. A high school diploma and strong communication skills are required.

Competenze

• Minimum high school diploma or equivalent.
• Outgoing personality and strong guest focus.
• Excellent verbal and written communication skills.
• Availability to work varied shifts including weekends and holidays.

Mansioni

• Answer incoming calls within 3 rings and direct to appropriate departments.
• Provide accurate information on hotel outlets, services, and local attractions.
• Log calls in HOT SOS, follow up on requests, and perform concierge duties.
• Assist with reservations, resort activities, and guest packages.

Conoscenze

PBX operator

Guest service

Telephone etiquette

Multi-line phones

Concierge duties

Formazione

High school diploma

Strumenti

PBX system

HOT SOS

SMS system

Descrizione del lavoro

Pyramid Global Hospitality's Hammock Beach Golf Resort & Spa seeks a friendly PBX Operator to create a superb first impression for guests calling the resort. You will answer calls, direct inquiries, and relay information on hotel outlets and local attractions.

You will also log calls in the HOT SOS system, follow up on requests, assist with concierge duties, and help with reservations, activities, and guest packages. A high school diploma and strong communication skills are required.