Resort PBX & Guest Services Specialist

hyatt; Scottsdale (AZ); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Opportunities to work around the world

Discounted & Complimentary Hotel RoomN

Employee meals in dining hall

Free covered parking

Medical, Dental and Vision Insurance

Retirement savings plan

Excellent training and professional de

Tuition/Wellness reimbursement

Employee Stock Purchase plan

Retail discounts

Job summary

Grand Hyatt Scottsdale Resort is seeking a friendly PBX Telephone Operator to answer guest calls with professional courtesy and accuracy. Start rate is $19.00 per hour, with duties including front desk support for check-ins/check-outs as needed.

The ideal candidate will demonstrate strong phone demeanor, good typing skills, and a passion for guest services in a high-volume resort setting. Flexibility to work weekends/holidays is required, with opportunities for growth within Hyatt.

Qualifications

• Prior front desk or PBX experience preferred.
• Ability to multitask in a fast-paced hotel environment.
• Willingness to work weekends and holidays.

Responsibilities

• Answer incoming calls for the resort with a pleasant attitude and good typing speed.
• Assist at the front desk with check-ins and check-outs as needed.
• Handle high-volume calls and respond to guest questions professionally.

Skills

Typing

Phone etiquette

Customer service

Verbal communication

Job description

Grand Hyatt Scottsdale Resort is seeking a friendly PBX Telephone Operator to answer guest calls with professional courtesy and accuracy. Start rate is $19.00 per hour, with duties including front desk support for check-ins/check-outs as needed.

The ideal candidate will demonstrate strong phone demeanor, good typing skills, and a passion for guest services in a high-volume resort setting. Flexibility to work weekends/holidays is required, with opportunities for growth within Hyatt.