PBX - Telephone Operator

Park Hyatt Los Cabos at Cabo del Sol; Scottsdale, Northern (AZ, KY); Hybrid; USD 22,000 - 31,000; Full time

Benefits offered by this job

Hotel room discounts

Free employee meals

Free parking

Medical, dental and vision insurance

Retirement savings plan

Training and development

Tuition reimbursement

Employee stock purchase plan

Retail discounts

Job summary

Hyatt Hotels and Resorts is seeking a PBX Telephone Operator at the Scottsdale resort to handle high-volume guest calls with professionalism.

The role requires strong typing, a friendly phone manner, and flexibility to assist with check-ins and check-outs. Full-time status and shift coverage including weekends may apply.

Qualifications

• Desire to satisfy guests in a fast-paced environment.
• Refined verbal communication skills.
• Ability to sit for long periods.
• Flexible schedule including weekends and holidays.
• Proficient in basic computer skills.
• Customer service experience preferred.

Responsibilities

• Answer incoming calls to the resort with a pleasant attitude.
• Handle a high volume of calls with accurate typing.
• Assist at the desk with check-ins and check-outs as needed.

Skills

Customer service

Verbal communication

Typing skills

Flexible schedule

Basic computer skills

Job description

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\\"Our leaders have always encouraged us to try new approaches and learn by experimentation. The biggest learning through this was that persistence and calculated risks, pay off.\\"

Connect to the heart of the West and embrace the captivating optimism of the Sonoran Desert at Grand Hyatt Scottsdale Resort. The richly appointed property and sophisticated architectural designs inspired by Frank Lloyd Wright, reflect the romance of the American Southwest. Our magnificently designed property and artistic architectural features amplify dramatic mountain views, inspire connections to water, and reveal enticing botanical interactions. Captivating amenities and six elevated dining experiences, led by celebrity chef Richard Blais, echo the region's variety and rich heritage–beckoning travelers to deeply connect with the illuminating essence of our surroundings.

At Hyatt, we believe in the power of belonging and creating a culture of care, where our colleague’s become family. Since 1957, our colleagues have been at the heart of our business and helped Hyatt become one of the world's best and fastest-growing hospitality brands. As we continue to grow, we never lose sight of what’s most important: People. We turn trips into journeys, encounters into experiences, and jobs into careers.

Roles and Responsibilities include but are not limited to:

Starting rate: $19.00 per hour

This individual is responsible for answering incoming calls to the resort and must have good typing skills, a pleasant attitude, and excellent phone demeanor. The PBX Telephone Operator must work well handling a high volume of calls, and should be comfortable and able to answer questions relating to the Hotel. This Candidate may also need to assist at the desk with check-ins and check-outs.

Qualifications

• A true desire to satisfy the needs of others in a fast-paced environment.
• Refined verbal communication skills.
• Ability to sit for long periods.
• Must be able to work a flexible schedule, including weekends and holidays.
• Proficient in basic computer skills.
• Customer service experience preferred.

Opportunities to work around the world with Hyatt Hotels and Resorts

• Discounted & Complimentary Hotel Room Nights
• Enjoy free employee meals in our employee dining hall
• Free covered parking
• Medical Dental and Vision Insurance (Full-time colleagues)
• Retirement savings plan
• Excellent training and professional development
• Tuition/Wellness reimbursement, up to $1,000 a year!
• Employee Stock Purchase plan
• Discounts at various retailers - Apple, AT&T, Verizon, Headspace and many more

Our Values:Empathy | Integrity | Respect | Inclusion | Experimentation | Wellbeing

About The Hiring Process

We areexcited thatyou havechosen to express interest in joining Hyatt Hotels and Resorts.We willbe sure to take a look at your application and get back to you within a week of your submission. Thankyou for your patience while we do so.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Proof of eligibility to work in the United States is required, as well as a completed background check.

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