PBX - Telephone Operator

hyatt; Scottsdale (AZ); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Opportunities to work around the world

Discounted & Complimentary Hotel RoomN

Employee meals in dining hall

Free covered parking

Medical, Dental and Vision Insurance

Retirement savings plan

Excellent training and professional de

Tuition/Wellness reimbursement

Employee Stock Purchase plan

Retail discounts

Job summary

Grand Hyatt Scottsdale Resort is seeking a friendly PBX Telephone Operator to answer guest calls with professional courtesy and accuracy. Start rate is $19.00 per hour, with duties including front desk support for check-ins/check-outs as needed.

The ideal candidate will demonstrate strong phone demeanor, good typing skills, and a passion for guest services in a high-volume resort setting. Flexibility to work weekends/holidays is required, with opportunities for growth within Hyatt.

Qualifications

• Prior front desk or PBX experience preferred.
• Ability to multitask in a fast-paced hotel environment.
• Willingness to work weekends and holidays.

Responsibilities

• Answer incoming calls for the resort with a pleasant attitude and good typing speed.
• Assist at the front desk with check-ins and check-outs as needed.
• Handle high-volume calls and respond to guest questions professionally.

Skills

Typing

Phone etiquette

Customer service

Verbal communication

Job description

The Hotel:

Connect to the heart of the West and embrace the captivating optimism of the Sonoran Desert at Grand Hyatt Scottsdale Resort. The richly appointed property and sophisticated architectural designs inspired by Frank Lloyd Wright, reflect the romance of the American Southwest. Our magnificently designed property and artistic architectural features amplify dramatic mountain views, inspire connections to water, and reveal enticing botanical interactions. Captivating amenities and six elevated dining experiences, led by celebrity chef Richard Blais, echo the region's variety and rich heritage–beckoning travelers to deeply connect with the illuminating essence of our surroundings.

At Hyatt, we believe in the power of belonging and creating a culture of care, where our colleague’s become family. Since 1957, our colleagues have been at the heart of our business and helped Hyatt become one of the world's best and fastest-growing hospitality brands. As we continue to grow, we never lose sight of what’s most important: People. We turn trips into journeys, encounters into experiences, and jobs into careers.

Roles and Responsibilities include but are not limited to:

Starting rate: $19.00 per hour

This individual is responsible for answering incoming calls to the resort and must have good typing skills, a pleasant attitude, and excellent phone demeanor. The PBX Telephone Operator must work well handling a high volume of calls, and should be comfortable and able to answer questions relating to the Hotel. This Candidate may also need to assist at the desk with check-ins and check-outs.

• A true desire to satisfy the needs of others in a fast-paced environment.
• Refined verbal communication skills.
• Ability to sit for long periods.
• Must be able to work a flexible schedule, including weekends and holidays.
• Proficient in basic computer skills.
• Customer service experience preferred.

Benefits & Perks

• Opportunities to work around the world with Hyatt Hotels and Resorts
• Discounted & Complimentary Hotel Room Nights
• Enjoy free employee meals in our employee dining hall
• Free covered parking
• Medical Dental and Vision Insurance (Full-time colleagues)
• Retirement savings plan
• Excellent training and professional development
• Tuition/Wellness reimbursement, up to $1,000 a year!
• Employee Stock Purchase plan
• Discounts at various retailers - Apple, AT&T, Verizon, Headspace and many more

Our Values:

Empathy | Integrity | Respect | Inclusion | Experimentation | Wellbeing

About The Hiring Process

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Proof of eligibility to work in the United States is required, as well as a completed background check.