Resort PBX & Guest Services Agent

CoralTree Hospitality Group; Northern (KY); Hybrid; USD 22,000 - 30,000; Full time

Benefits offered by this job

Full benefits package

Paid Time Off

401K with company match

Team member discounts

Travel and spa access

Job summary

Suncadia is seeking a dedicated PBX Operator to greet guests by phone, route calls, and assist guests with information and reservations from the main switchboard. You will uphold a friendly, efficient service standard while supporting front desk tasks as needed.

Join a resort community known for its Cascades setting, seasonal activities, and comprehensive benefits, including health insurance, retirement plans, and team member perks.

Qualifications

• Must be 18 years of age or older.
• Ability to work well with others and function well in fast paced environment.
• Able to communicate well with staff and customers.
• Able to work flexible hours and days.
• Knowledge of property-wide facilities and services.
• Possess excellent telephone and organizational skills.

Responsibilities

• Answering and referring phone calls on the main switchboard.
• Courteous, timely and accurate when transferring calls, relaying messages and giving information to guests.
• Receive and send guest faxes.
• Photocopying.
• Comply with Suncadia dress code and grooming policy.
• Process guestroom reservations into Springer Miller during reservations office off-hours.
• Absorb, understand and continually communicate Suncadia events and activities to guests.
• Support Front Desk operations with physical coverage as needed.
• Other duties as assigned.

Skills

18+ age requirement

Teamwork

Communication

Flexibility

Facilities knowledge

Telephone skills

Organizational skills

Job description

Suncadia is seeking a dedicated PBX Operator to greet guests by phone, route calls, and assist guests with information and reservations from the main switchboard. You will uphold a friendly, efficient service standard while supporting front desk tasks as needed.

Join a resort community known for its Cascades setting, seasonal activities, and comprehensive benefits, including health insurance, retirement plans, and team member perks.