Concierge PBX Operator — Guest Service & Reservations

Sandia Resort & Casino; Albuquerque (NM); On-site; USD 16,531 - 22,041; Full time

Job summary

Sandia Resort & Casino is seeking a PBX Operator to manage hotel communications, route calls, and support front desk and guest services. You will handle wake-up calls, reservations, and guest requests using HotSOS and IP Agent systems, ensuring accurate data entry and courteous guest interactions.

The role requires 1 year in a hotel/resort and a HS diploma or GED, with background checks and drug screening. This on-site position emphasizes teamwork, reliability, and professional communication.

Qualifications

• One year of experience in a hotel or resort is required.
• High School diploma or GED equivalent required.
• Must pass a background investigation and drug screening.

Responsibilities

• Operates a computer-based telephone system routing internal and external calls to appropriate departments.
• Handles and tracks all guest related issues using HotSOS software.
• Utilizes the property management system to provide personalized service to the hotel guests.
• Utilizes the property management system in support of Front Desk staff including room charges and guest privacy.
• Enters and confirms guest wakeup call requests into IP Agent system.
• Takes restaurant reservations and handles inquiries as required.
• Coordinates information to internal and external inquirers.
• Performs various clerical duties as required.

Skills

PBX knowledge

Guest relations

Teamwork

Independence

Communication skills

PC skills

Telephone etiquette

Data accuracy

Telephone dialing knowledge

Data entry

Directory information policies

Clerical skills

Customer service standards

Education

High School diploma or GED

Experience in hotel or resort

Tools

HotSOS

SMS software

IP Agent

Job description

Sandia Resort & Casino is seeking a PBX Operator to manage hotel communications, route calls, and support front desk and guest services. You will handle wake-up calls, reservations, and guest requests using HotSOS and IP Agent systems, ensuring accurate data entry and courteous guest interactions.

The role requires 1 year in a hotel/resort and a HS diploma or GED, with background checks and drug screening. This on-site position emphasizes teamwork, reliability, and professional communication.