Resort PBX & Guest Services Specialist

Talentify; Olympic Valley (CA); On-site; USD 29,000 - 40,000; Full time

Benefits offered by this job

Competitive pay

Employee discounts

Discounted stays

Access to amenities

Ski discounts

Dining discounts

Career growth

Job summary

Everline Resort & Spa in Olympic Valley (Lake Tahoe area) seeks an attentive PBX Operator to deliver exceptional telephone and guest communications, directing calls and providing information on amenities, outlets, hours, and local attractions. You will coordinate with Front Office, Housekeeping, Engineering, Security, and other departments to ensure timely guest service.

The role requires calmness under pressure, strong organizational skills, and a professional demeanor in a fast-paced, indoor

Qualifications

• Previous hospitality, customer service, hotel, call center, or telephone experience preferred.
• Excellent verbal communication and listening skills.
• Professional telephone etiquette and a positive attitude.
• Strong attention to detail and ability to multitask.
• Basic computer skills and ability to learn resort systems.
• Ability to remain calm and professional in a high-volume environment.
• Flexible availability, including evenings, weekends, holidays, and overnight shifts as needed.

Responsibilities

• Answer and direct incoming telephone calls promptly, professionally, and courteously.
• Provide accurate information regarding resort amenities, outlets, services, operating hours, directions, and local attractions.
• Handle guest requests and inquiries and coordinate with appropriate resort departments to ensure timely resolution.
• Process wake-up calls and other guest telephone requests accurately.
• Monitor and respond to emergency, security, and operational communications in accordance with resort procedures.
• Maintain accurate knowledge of resort operations, room types, amenities, outlets, events, and activities.
• Communicate effectively with Front Office, Housekeeping, Engineering, Security, Food & Beverage, Spa, Recreation, and other departments.
• Use the resort telephone system, computer systems, radio communication, and other communication technology as required.
• Document guest requests, messages, incidents, and follow-up information accurately.
• Assist with emergency procedures and follow established communication protocols during emergencies.
• Maintain confidentiality of guest information and resort operations.
• Demonstrate knowledge of Lake Tahoe and surrounding areas to assist guests with local information and recommendations.
• Maintain a professional, positive, and courteous attitude at all times.
• Resolve guest concerns whenever possible and elevate issues appropriately when additional assistance is required.
• Maintain a clean, organized, and professional work area.
• Follow all resort policies, procedures, safety standards, and service standards.
• Perform other duties and responsibilities as assigned by management.

Skills

Verbal communication

Listening

Multitasking

Telephone etiquette

Computer literacy

Calm under pressure

Customer service

Flexibility

Job description

Everline Resort & Spa in Olympic Valley (Lake Tahoe area) seeks an attentive PBX Operator to deliver exceptional telephone and guest communications, directing calls and providing information on amenities, outlets, hours, and local attractions. You will coordinate with Front Office, Housekeeping, Engineering, Security, and other departments to ensure timely guest service.

The role requires calmness under pressure, strong organizational skills, and a professional demeanor in a fast-paced, indoor