Guest Communications Specialist - Resort PBX

Enchantment Group Management Company Llc; Sedona (AZ); On-site; USD 32,000 - 45,000; Full time

Job summary

Enchantment in Sedona, AZ is seeking a front desk/ PBX operator to provide courteous telephone service to guests and staff. The role involves logging messages, relaying information to departments, and handling guest requests with prompt follow up.

Ideal candidates have a high school diploma, strong telephone presence, and basic clerical skills. Prior PBX experience is preferred; the position supports multiple shifts with standard office operations.

Qualifications

• High school diploma or equivalent.
• Prefer prior PBX experience.
• Must have a good telephone voice and be detail oriented.
• Requires basic clerical skills, including filing, as well as knowledge of computer systems.
• Must have a basic knowledge of standard office machines.
• Ability to multi-task many priorities at one time.

Responsibilities

• Provides courteous, friendly, and helpful telephone service to all guests and employees.
• Answers the telephone with appropriate greetings and transfers call to correct extension.
• Takes messages accurately and logs them in Visual One.
• Relays guest requests and problems to correct department and follows up.
• Communicates with all departments via the telephone, email and/or radio.
• Runs daily reports for PBX and other departments.
• Notifies front desk of guest arrivals and logs packages.
• Prepares key packets for the 2nd shift.
• Adheres to property standards and brand standards.

Skills

Telephone etiquette

Communication

Customer service

Multitasking

Education

High school diploma or equivalent

Tools

Visual One

Computer systems

Job description

Enchantment in Sedona, AZ is seeking a front desk/ PBX operator to provide courteous telephone service to guests and staff. The role involves logging messages, relaying information to departments, and handling guest requests with prompt follow up.

Ideal candidates have a high school diploma, strong telephone presence, and basic clerical skills. Prior PBX experience is preferred; the position supports multiple shifts with standard office operations.