Part-Time PBX & Guest Services Operator

Chukchansi Gold; Northern (KY); Hybrid; USD 32,000 - 44,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

401K with employer match

Life insurance

Paid time off

Meals in Team Dining Room

Job summary

Chukchansi Gold Resort & Casino is seeking a guest-focused receptionist to manage the switchboard, route calls, and deliver messages with accuracy and courtesy. You will resolve simple disputes, assist with restaurant reservations, and support guest services to ensure a smooth experience for visitors.

Ideal candidates bring strong communication skills, the ability to multitask under pressure, and calm composure in emergencies.

Qualifications

• High School diploma or GED required.
• Experience with PBX equipment is preferred.
• Must have excellent communication skills and a clear speaking voice.
• Must operate computer, paging system, beepers, radios, copy and fax machines.
• Must remain calm during emergencies and handle many tasks accurately.

Responsibilities

• Answer switchboard and direct calls to appropriate individuals.
• Take accurate messages and deliver messages.
• Resolve minor customer disputes and assist with restaurant reservations.
• Interacts with guests and team members professionally at all times.
• Maintain logs of calls, wake-up checks, and service requests.
• Assist with taking reservations and forwarding to Central Services.
• Support promotional mailings as needed.

Skills

Communication skills

Calm under pressure

Multitasking

Education

High School diploma or GED

Tools

PBX equipment

Computer

Fax machine

Job description

Chukchansi Gold Resort & Casino is seeking a guest-focused receptionist to manage the switchboard, route calls, and deliver messages with accuracy and courtesy. You will resolve simple disputes, assist with restaurant reservations, and support guest services to ensure a smooth experience for visitors.

Ideal candidates bring strong communication skills, the ability to multitask under pressure, and calm composure in emergencies.