Resort Guest Services Concierge

Travel + Leisure Co.; Chesapeake (VA); On-site; USD 28,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Discounted hotel stays

401K with company match

Tuition reimbursement

Job summary

Travel + Leisure Co. is seeking a Guest Services Associate to warmly welcome guests from registration to checkout, provide resort information, and confirm reservations. You will handle cash and credit card transactions, issue unit keys, and ensure accurate charges on guest folios.

Excellent English communication and a positive attitude are essential. Position requires a high school diploma or equivalent and a friendly, team-oriented approach in a fast-paced hospitality environment.

Qualifications

• Excellent communication skills with the ability to read, write and understand English.
• Ability to solve problems with a minimum of supervision.
• Basic math skills and knowledge of proper cash handling procedures.

Responsibilities

• Welcome guests from registration to checkout with warmth and care.
• Guide guests through registration, issue keys, and provide resort information.
• Process cash and credit transactions following established procedures.

Skills

Excellent communication

Customer service

Professional appearance

Multitasking

Attention to detail

Basic computer skills

Education

High school diploma or equivalent

Tools

Hotel front office system knowledge

Job description

Travel + Leisure Co. is seeking a Guest Services Associate to warmly welcome guests from registration to checkout, provide resort information, and confirm reservations. You will handle cash and credit card transactions, issue unit keys, and ensure accurate charges on guest folios.

Excellent English communication and a positive attitude are essential. Position requires a high school diploma or equivalent and a friendly, team-oriented approach in a fast-paced hospitality environment.