Resort Guest Services Concierge

Travel + Leisure Co.; Chelan (WA); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401k with employer match

Paid vacation days

Paid holidays

Sick leave

Job summary

Travel + Leisure Co. is seeking a Guest Services Associate in Washington state. You will warmly welcome guests, guide them through registration, and assist with reservations and local information to ensure memorable stays.

The role involves handling cash, processing transactions, and answering inquiries with a customer-focused approach. The position emphasizes teamwork, accuracy, and hospitality across a fast-paced resort environment.

Qualifications

• Professional appearance and positive attitude.
• Excellent written and spoken English communication.
• Ability to handle cash and basic math accurately.
• Proficient with basic computer tasks and POS systems.

Responsibilities

• Greet guests warmly and provide information about the resort and local attractions.
• Assist guests through registration, issue unit keys, and confirm reservations.
• Process cash and credit card transactions following standard procedures.
• Balance cash receipts and complete cash-handling duties.
• Complete checkout procedures and verify charges/credits on guest folios.
• Provide room rate quotes and respond promptly to guest inquiries and concerns.

Skills

Communication

Problem solving

Math skills

Multitasking

Attention to detail

Computer literacy

Job description

Travel + Leisure Co. is seeking a Guest Services Associate in Washington state. You will warmly welcome guests, guide them through registration, and assist with reservations and local information to ensure memorable stays.

The role involves handling cash, processing transactions, and answering inquiries with a customer-focused approach. The position emphasizes teamwork, accuracy, and hospitality across a fast-paced resort environment.