Evening Guest Services Concierge, Resort Reservations

Travel-Leisure-Co; Branson (MO); On-site; USD 19,000 - 26,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k with employer match

Disability

Wellness program

Employee Assistance Program

Job summary

Travel + Leisure Co. is seeking a Guest Services Associate to warmly greet guests, assist with registration, and guide them through the resort experience.

You will handle cash and card transactions, balance cash, and ensure accurate folio charges while delivering exceptional service in a fast-paced environment. The ideal candidate communicates clearly in English, maintains a professional appearance, and uses strong organizational skills to manage multiple tasks and reservations for individuals

Qualifications

• Excellent communication skills in English.
• Professional appearance and a positive, can-do attitude.
• Basic math skills and knowledge of cash handling procedures.
• Ability to multitask in a fast-paced environment.
• Strong attention to detail and organization.

Responsibilities

• Guide guests through the registration process, issue unit keys, and provide information about the resort and area attractions.
• Process cash and credit card transactions strictly following established procedures.
• Balance cash receipts, perform bucket checks, and complete other cashier/money handling responsibilities.
• Complete all check-out procedures and verify that the correct charges and credits are reflected in guest folios.
• Reserve and confirm reservations for individuals and/or groups; provide guests with room rate quotes.
• Respond to guest inquiries and concerns as quickly and completely as possible.

Skills

Customer service

Cash handling

Multitasking

Communication

English literacy

Job description

Travel + Leisure Co. is seeking a Guest Services Associate to warmly greet guests, assist with registration, and guide them through the resort experience.

You will handle cash and card transactions, balance cash, and ensure accurate folio charges while delivering exceptional service in a fast-paced environment. The ideal candidate communicates clearly in English, maintains a professional appearance, and uses strong organizational skills to manage multiple tasks and reservations for individuals