Resort Guest Services Concierge

Travel + Leisure Co.; Avon (CO); On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Flexible spending accounts

Life and accident coverage

Disability

Wish day volunteering

401k with employer match

Legal and identity theft plan

Voluntary income protection benefits

Wellness program

Employee Assistance Program

Paid time off / holidays

Job summary

Travel + Leisure Co. is seeking a friendly Guest Services Representative to welcome guests, assist with registration, issue keys, and explain resort amenities. You’ll handle cash and card transactions according to procedures, balance receipts, and support checkout processes.

Successful candidates show excellent English communication, strong math and computer skills, and the ability to multitask in a fast-paced environment. Join a team focused on memorable guest experiences and growth.

Qualifications

• Professional appearance and a positive, can-do attitude.
• Excellent communication skills with the ability to read, write and understand English.
• Ability to solve problems with minimal supervision.
• Basic math skills and knowledge of proper cash handling procedures.
• Ability to multitask and work in a fast paced environment.
• Strong attention to detail and organization skills.
• Basic computer and office skills.

Responsibilities

• Bring smiles to guests from around the world by providing warm welcomes.
• Guide guests through the registration process, issue unit keys, and provide information about the resort and area attractions.
• Process cash and credit card transactions strictly following established procedures.
• Balance cash receipts, perform bucket checks, and complete other cashier/money handling responsibilities.
• Complete all check-out procedures and verify that the correct charges and credits are reflected in guest folios.
• Reserve and confirm reservations for individuals and/or groups.
• Provide guests with room rate quotes.
• Respond to guest inquiries and concerns as quickly and completely as possible.

Skills

Customer service

Communication

Problem solving

Math skills

Multitasking

Attention to detail

Computer literacy

Tools

POS system

MS Office

Job description

Travel + Leisure Co. is seeking a friendly Guest Services Representative to welcome guests, assist with registration, issue keys, and explain resort amenities. You’ll handle cash and card transactions according to procedures, balance receipts, and support checkout processes.

Successful candidates show excellent English communication, strong math and computer skills, and the ability to multitask in a fast-paced environment. Join a team focused on memorable guest experiences and growth.