Guest Services Associate — Resort Concierge

Travel + Leisure Co.; Long Beach (WA); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k with employer match

Paid time off (12 vacation days and 6

Job summary

Travel + Leisure Co. seeks a Guest Services Associate to warmly welcome guests, provide resort information, and assist with registrations and reservations at our Long Beach, WA location.

You’ll handle room rate quotes, checkout processes, and guest inquiries with a friendly, professional approach. We offer a comprehensive benefits package and the opportunity to grow within a leading vacation ownership and travel membership company.

Qualifications

• Professional appearance and a positive, can-do attitude.
• Excellent communication skills with the ability to read, write and understand English.
• Ability to solve problems with minimal supervision.
• Basic math skills and knowledge of proper cash handling procedures.
• Ability to multitask and work in a fast paced environment.
• Strong attention to detail and organization skills.
• Basic computer and office skills.

Responsibilities

• Welcome guests warmly and provide excellent service from registration to checkout.
• Provide information about the resort and local area attractions.
• Give room rate quotes and confirm reservations.
• Process cash and credit card transactions following established procedures.
• Balance cash receipts and complete money handling tasks.
• Assist with check-out procedures and verify charges in guest folios.
• Reserve and confirm reservations for individuals or groups.
• Respond to guest inquiries promptly and thoroughly.

Skills

Professional appearance

Excellent communication

Reading and writing English

Problem solving

Basic math

Multitasking

Attention to detail

Computer skills

Job description

Travel + Leisure Co. seeks a Guest Services Associate to warmly welcome guests, provide resort information, and assist with registrations and reservations at our Long Beach, WA location.

You’ll handle room rate quotes, checkout processes, and guest inquiries with a friendly, professional approach. We offer a comprehensive benefits package and the opportunity to grow within a leading vacation ownership and travel membership company.