Resort Guest Services & Admin Coordinator

Sun Communities, Inc.; Austin (TX); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

Medical coverage

Dental plan

Vision plan

401(k) with employer match

DailyPay

Paid parental leave

Employee assistance program

Pet insurance

Tuition reimbursement

RV site discounts

Team member discounts

Job summary

Sun Outdoors in Austin, TX is seeking a Guest Services Coordinator to manage routine administrative tasks for the resort, supporting the RV Resort Manager and team. You will greet guests, handle reservations, process payments in Yardi, and maintain smooth office operations.

The role requires strong customer service, solid communication skills, and basic computer proficiency. Competitive hourly pay and comprehensive benefits are provided.

Qualifications

• High School Diploma or GED is required.
• 2 years of administrative experience required.
• 6 months in property management and/or reservation systems preferred.
• 6 months in hotel or resort front desk experience preferred.
• Strong customer service skills.
• Excellent telephone skills.
• Good problem solving skills.
• Professional appearance.
• Proficiency with Microsoft Office, email, internet, and timely data entry.

Responsibilities

• Greet guests and establish rapport with current and prospective residents.
• Answer phones, type, photocopy, fax, file and perform other admin duties.
• Process resident payments and move-ins/outs in Yardi; issue receipts.
• Prepare and distribute resort communications and notices.
• Assist with reservations in person and by phone.
• Maintain office supplies and place supply orders as needed.
• Plan and coordinate guest/resident events and activities.
• Assist with preparing marketing materials.
• Make collection calls for site rents and escalate bad debt as directed.
• Refer sales prospects and enter information into the system promptly.
• Review and code invoices; obtain manager approvals.
• Check guests in/out for reservations.
• Field comments, suggestions, and complaints to leadership.
• Maintain petty cash.
• Assist with inventory checks and property listings.

Skills

Customer service skills

Phone skills

Problem solving

Professional appearance

MS Office Suite

Data entry

Driver's license

Administrative experience

Education

High School Diploma or GED

Tools

Yardi

Property management system

Reservation system

Job description

Sun Outdoors in Austin, TX is seeking a Guest Services Coordinator to manage routine administrative tasks for the resort, supporting the RV Resort Manager and team. You will greet guests, handle reservations, process payments in Yardi, and maintain smooth office operations.

The role requires strong customer service, solid communication skills, and basic computer proficiency. Competitive hourly pay and comprehensive benefits are provided.